At a Glance
- Tasks: Lead on-site IT support and ensure smooth operations for staff and students.
- Company: Join a supportive team in a dynamic educational environment.
- Benefits: Enjoy generous leave, free gym access, and a solid pension scheme.
- Other info: Flexible hours and opportunities for professional growth await you.
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: Basic IT support experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an IT Operations Site Coordinator to join our IT Operations team reporting to our IT Operations Lead.
Responsibilities:
- Provide on-site technical leadership and deliver day-to-day IT support at the designated college site.
- Ensure reliable, secure, and efficient operation of IT services for staff and students.
- Act as the first point of technical escalation and lead/coordinate the work of IT Operations Technicians to maintain SLA-driven service standards.
- Offer support and cover across other sites within the group when required.
Qualifications:
- Good general education and proven Tier 1 and Tier 2 IT support capability (diagnosing and fixing hardware/software faults).
- Full, clean UK driving licence.
- Experience in the education sector is desirable but not essential.
- Relevant industry certifications such as A+, Network+, MCP, CCNA/CCNP are desirable; group supports development through coaching and training.
- Excellent troubleshooting, problem-solving, prioritisation, multi-tasking and clear communication skills.
Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Benefits:
- Generous annual leave entitlement (34-43 days per annum, depending on role and length of service).
- Up to 5 days additional leave at Christmas.
- Free on-site parking.
- Local Government Pension Scheme (LGPS) with 14.2% employer contribution.
- Enhanced Occupational Sick Pay Scheme.
- 24/7 free GP access for you and your dependants.
- Enhanced Maternity, Paternity and Adoption Scheme.
- Employee Assistance Programme.
- Free gym memberships/discounted memberships (dependent on site).
- Staff Discounts Package via Perkbox.
- Wellbeing Days (in addition to annual leave).
- Discounted hair and beauty treatments available.
- Bike2Work Scheme.
Schedule:
Monday-Friday. Flexible lunch breaks.
If you believe you have the necessary skills, commitment and determination to succeed, we would love to hear from you.
IT Operations Site Coordinator employer: Education Training Collective
Join our dynamic IT Operations team as an IT Operations Site Coordinator, where you will play a pivotal role in delivering exceptional IT support within a vibrant educational environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside generous benefits such as extensive annual leave, free GP access, and wellness initiatives. Located at a college site, you will enjoy a collaborative atmosphere that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Education Training Collective Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Site Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got relevant certifications like A+ or CCNA, make sure to highlight them in conversations. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for the interview by brushing up on your troubleshooting techniques. We love candidates who can think on their feet and solve problems efficiently, so be ready to showcase that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace IT Operations Site Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Tier 1 and Tier 2 IT support experience. We want to see how you've diagnosed and fixed hardware/software faults, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the IT Operations Site Coordinator role and how your skills align with our needs. Keep it friendly and professional!
Show Off Your Certifications:If you've got any relevant industry certifications like A+, Network+, or CCNA/CCNP, make sure to mention them! We love seeing candidates who are committed to their professional development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Education Training Collective
✨Know Your Tech Inside Out
Make sure you brush up on your Tier 1 and Tier 2 IT support skills. Be ready to discuss how you've diagnosed and fixed hardware/software faults in the past. Having specific examples at hand will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Skills
As an IT Operations Site Coordinator, you'll be leading a team of technicians. Prepare to talk about any previous experience you have in coordinating teams or projects. Highlight your ability to maintain service standards and how you’ve handled technical escalations in the past.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining complex technical issues in simple terms. You might be asked to demonstrate this during the interview, so think of scenarios where you successfully communicated with non-technical staff or students.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle multiple IT issues at once or how you would prioritise tasks under pressure. This will help you demonstrate your problem-solving and multi-tasking abilities.
