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- Tasks: Join our hair & beauty team as a Customer Service Apprentice, managing salon reception and client bookings.
- Company: Redcar and Cleveland College is an Outstanding college dedicated to delivering top-notch education and training.
- Benefits: Enjoy flexible hours, career development, free parking, and a comprehensive health and wellbeing programme.
- Why this job: Be part of a vibrant community, gain valuable experience, and complete a Level 2 qualification in customer service.
- Qualifications: Confident, enthusiastic individuals with a keen interest in hair and beauty; strong communication skills required.
- Other info: This role is term-time only, with flexible start/finish times to suit your schedule.
Who we are?
Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.
We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training, Innersummit and The Skills Academy. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.
An exciting opportunity has arisen for a Customer Service Apprentice to join the vastly experienced hair & beauty team, reporting to our Curriculum Manager. The department needs a customer service representative who can manage the departments commercial salon reception area. The Colleges in-house Mosaic salon offers treatments and services for both hair and beauty clients and requires an individual who can meet and greet customers, along with booking appointments and promoting our programmes and cosmetology.
As a Customer Service Apprentice with Redcar and Cleveland College you will be responsible for delivering a professional and efficient first impression to clients using the salons. You will need to have an eye for detail regarding the cleanliness and health and safety aspects linked to training and commercial salons, with the ability to respond to a range of queries and requests ensuring satisfaction of service to meet customer needs. Communication skills are essential with the ability to use various methods such as on the telephone, face to face and written, meaning strong English skills are essential.
The ideal candidate will be a confident and enthusiastic individual with a keen interest within the hair and beauty industry. They will have knowledge of current trends, and services offered along with the ability to meet targets set linking to income generation for the department. A profound knowledge of social media and how to promote the Mosaic salon is needed, as this will be an aspect of the role, as well as the ability to manage own time and workloads, and use own initiative.
The successful candidate will complete a Level 2 Customer Service qualification alongside this role, and is required to attend a mandatory 1 day per week off-the-job training session, with a specified apprenticeship assessor. A Level 2 qualification within a hair or beauty related field is desirable, however not essential, and full training will be offered for all aspects of the role.
Why Join Us?
We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:
• Teachers Pension Scheme with 23.68% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Free on-site parking
• Career development opportunities for progression
• Comprehensive Health and Wellbeing programme
• Wellbeing Days (in addition to annual leave)
Schedule
• This is a 30-hour per week role, that is term time only (+ 2 weeks)
• Availability is required Monday-Friday to cover salon open/closing days and times
• Start/finish times are flexible to meet the needs of the business
• Flexible lunch breaks
If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.
The closing date for receipt of completed applications is midnight Wednesday 6th August
Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro – https://www.nacro.org.uk/criminal-record-support-service/ or email helpline@nacro.org.uk or phone 0300 123 1999 Unlock – http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.
Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/
*note we do not accept CVs or late applications, no agencies please
All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/
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Customer Service Apprentice employer: Education Training Collective
Contact Detail:
Education Training Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the hair and beauty industry trends. Being knowledgeable about current styles and services will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when interacting with clients at the salon.
✨Tip Number 3
Showcase your social media savvy by preparing ideas on how to promote the Mosaic salon online. This could include potential posts or campaigns that highlight services and engage customers.
✨Tip Number 4
Be ready to discuss your time management skills. Think of examples where you've successfully balanced multiple tasks, as this will demonstrate your ability to handle the busy environment of a salon.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Apprentice position. Highlight key skills such as communication, attention to detail, and knowledge of the hair and beauty industry.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the job. Emphasise any customer service experience, interest in hair and beauty, and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the college. Mention specific reasons why you want to work at Redcar and Cleveland College and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Education Training Collective
✨Research the College
Before your interview, take some time to learn about Redcar and Cleveland College. Understand their values, mission, and the services they offer, especially in the hair and beauty department. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication skills are essential. Practice speaking clearly and confidently about your experiences. Be prepared to demonstrate how you would handle customer queries, both face-to-face and over the phone.
✨Demonstrate Your Passion for Hair and Beauty
Express your enthusiasm for the hair and beauty industry during the interview. Share any relevant experiences or knowledge of current trends and services. This will help the interviewers see that you are not just looking for any job, but are genuinely interested in this field.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, the team, or the college's future plans. This shows your engagement and helps you determine if the position is the right fit for you.
