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- Tasks: Lead an IT team, manage support requests, and enhance technology in the academy.
- Company: Join John Port Spencer Academy, a forward-thinking educational institution focused on tech advancement.
- Benefits: Enjoy professional development, collaborative teamwork, and exposure to cutting-edge technologies.
- Why this job: Make a real impact on students' education while growing your leadership skills in a supportive environment.
- Qualifications: Experience in IT systems, Microsoft Intune, and strong problem-solving skills are essential.
- Other info: This role requires passing an enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
ESP are delighted to be working with John Port Spencer Academy as we search for an experienced or aspiring Technology Support Manager to lead your own IT team, while preparing IT for the school’s objectives for the future. You'll be working closely with the Head of IT Service Delivery and other key leaders within the Trust. You'll also be the go-to person for the academy's IT Support Technician and apprentice. One of the key benefits at working at John Port School is that the Trust mandates that all managers develop their skills through its dedicated CPD system, as well as working with some of the latest cloud technologies including: Smoothwall, Intune, O365, Aruba, Halo, Jamf, Senso and Sophos. This trust is very hot on continuous professional development to keep their staff up to date in the latest SAAS technology, systems and processes. An onsite role, candidates with previous education sector knowledge preferred. Ability to pass an enhanced DBS is essential.
Responsibilities:
- Ensure the consistent and reliable operation of all academy IT infrastructure, including installation, upgrades, and timely resolution of technical faults.
- Serve as the primary point of contact for IT support requests from staff and students, providing effective and efficient solutions to a range of technical issues.
- Contribute to the strategic development and implementation of technology within the academy, including the evaluation and piloting of new technologies to enhance operational efficiency and educational outcomes.
- Participate in the planning and maintenance of the academy's network infrastructure, ensuring its future scalability and security. Implement and maintain robust data security protocols.
- Develop and deliver training and resources (e.g., guides, videos) to enhance staff and student proficiency in the effective use of technology.
- Directly manage and support the IT Support Technician, providing guidance, mentorship, and technical expertise to ensure the delivery of high-quality IT support services.
The Role:
- Demonstrable experience and a strong understanding of IT systems and networking principles.
- Practical experience with Microsoft Intune for device management.
- Hands-on experience in the maintenance and support of a diverse range of ICT equipment.
- Proven analytical and problem-solving abilities, with a commitment to resolving technical issues effectively.
- The ability to communicate technical information clearly and concisely to individuals with varying levels of technical understanding.
- A proactive approach to maintaining system security and ensuring software and hardware are up-to-date.
Benefits of the role:
- Play a crucial role in supporting the educational environment for students and the operational efficiency of staff.
- Opportunity for professional growth and development through exposure to a variety of technologies and project work with other schools and central office in out of term time periods.
- Become part of a collaborative IT team within the wider Trust and a supportive community at John Port Spencer Academy.
- Develop leadership and management skills through the direct supervision of the IT Support Technician.
- Contribute to the evolution of the academy's IT provision by researching and proposing beneficial technological advancements.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Technology Support Manager employer: Education Support Professionals Ltd
Contact Detail:
Education Support Professionals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and O365. Having hands-on experience or even a basic understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the education sector, especially those who work in IT roles. Engaging with them can provide insights into the academy's culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving abilities by thinking of specific examples where you've resolved technical issues effectively. This will demonstrate your analytical skills and commitment to providing high-quality support.
✨Tip Number 4
Show your enthusiasm for continuous professional development by researching CPD opportunities related to IT management. Mentioning your willingness to learn and grow can resonate well with the academy's focus on staff development.
We think you need these skills to ace Technology Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems and networking, particularly any roles where you've managed teams or projects. Emphasise your familiarity with the technologies mentioned in the job description, such as Microsoft Intune and cloud technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology in education and how your skills align with the academy's objectives. Mention specific examples of how you've successfully resolved technical issues or implemented new technologies in previous roles.
Showcase Your Problem-Solving Skills: Prepare to discuss your analytical and problem-solving abilities in your application. Provide examples of past experiences where you effectively addressed technical challenges, demonstrating your proactive approach to maintaining system security and efficiency.
Highlight Continuous Professional Development: Since the role emphasises CPD, mention any relevant training or certifications you've completed. Discuss your commitment to staying updated with the latest technologies and how you plan to contribute to the academy's ongoing development in this area.
How to prepare for a job interview at Education Support Professionals Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with IT systems and networking principles. Highlight any hands-on experience you have with Microsoft Intune and other technologies mentioned in the job description, as this will demonstrate your suitability for the role.
✨Emphasise Problem-Solving Skills
During the interview, provide examples of how you've effectively resolved technical issues in the past. This will showcase your analytical abilities and commitment to maintaining a reliable IT infrastructure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The ability to communicate effectively with both technical and non-technical staff is crucial, so be ready to demonstrate this skill during your interview.
✨Demonstrate Leadership Potential
Since the role involves managing an IT Support Technician, share any previous leadership experiences or mentoring roles you've had. This will help convey your capability to guide and support team members effectively.
