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- Tasks: Provide top-tier IT support and manage service desk queues.
- Company: Join a dynamic team in the education sector focused on tech excellence.
- Benefits: Enjoy a competitive salary up to £35,800 plus excellent benefits.
- Why this job: Be at the forefront of tech support, making a real impact in education.
- Qualifications: Experience in IT service management and high-level IT support is essential.
- Other info: This hybrid role offers flexibility between South London and Surrey.
The predicted salary is between 21500 - 50000 £ per year.
Senior IT Technician – Hybrid – Sth East and Sth West London /Surrey borders (Education sector) : Permanent -Up to £35800 +excellent benefits We\’re seeking a passionate and strategically minded senior technician to join our client’s dynamic team. In this exciting role, you\’ll be at the forefront of providing exceptional technical support to the staff and students. We are looking to speak with candidates who have experience in IT service management and /or working at a high level of IT Support. This role is not mundane ! You will be responsible for managing the Trust’s IT service desk queue – delivering project work and supporting the Trust’s strategy- your experience and understanding within the IT world will be invaluable. Key Responsibilities: Delivering top-tier support and troubleshooting and resolving a wide range of IT issues, including networks/servers and cloud-based services, with a strong knowledge of IT systems as well as assisting in delivering of IT projects. Ensuring service excellence: Knowledge of ITIL and an understanding of the education landscape. Ensuring timely resolution and proactive communication with users. We want to speak to people with an analytical approach to their work. Continuous improvement: Identify and implement solutions to recurring issues, conducting root cause analysis to prevent future problems. Project involvement: Contribute to small-scale IT projects, …
Senior IT Technician - Hybrid - Sth London & Surrey -up to £35800 +ex Bens employer: Education Support Professionals Ltd
Contact Detail:
Education Support Professionals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician - Hybrid - Sth London & Surrey -up to £35800 +ex Bens
✨Tip Number 1
Familiarize yourself with ITIL principles, as this role emphasizes service excellence and effective IT service management. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Highlight your experience with cloud-based services and network troubleshooting during conversations. Be prepared to discuss specific examples of how you've resolved complex IT issues, as this will showcase your analytical skills and problem-solving abilities.
✨Tip Number 3
Research the education sector's unique IT challenges and trends. Being knowledgeable about the specific needs of educational institutions will set you apart and show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and root cause analysis. Share examples of how you've identified recurring issues and implemented solutions, as this aligns perfectly with the role's focus on proactive problem-solving.
We think you need these skills to ace Senior IT Technician - Hybrid - Sth London & Surrey -up to £35800 +ex Bens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and high-level IT support. Use specific examples that demonstrate your problem-solving skills and knowledge of IT systems relevant to the education sector.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional technical support. Mention your understanding of ITIL and how it applies to the education landscape, as well as your analytical approach to work.
Showcase Relevant Projects: If you have been involved in any IT projects, describe your role and the outcomes. Highlight your ability to identify and implement solutions to recurring issues, as this aligns with the continuous improvement aspect of the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Education Support Professionals Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it can enhance the educational experience. Share specific examples of how you've used your skills to make a positive impact in previous roles.
✨Demonstrate Your ITIL Knowledge
Since knowledge of ITIL is crucial for this role, be prepared to discuss your understanding of IT service management principles. Provide examples of how you've applied these principles in past experiences to ensure service excellence.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot and resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical approach.
✨Discuss Project Involvement
Be ready to talk about your experience with small-scale IT projects. Highlight your role in these projects, the challenges you faced, and how you contributed to their success, demonstrating your ability to manage multiple responsibilities effectively.
