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- Tasks: Lead IT issue resolution and support core systems in a dynamic educational environment.
- Company: Join a forward-thinking independent school making a real impact.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Shape the future of IT in education while mentoring junior technicians.
- Qualifications: Experience in technical support within education and strong Microsoft tech knowledge.
- Other info: Home-based role with excellent career advancement potential.
The predicted salary is between 45000 - 50000 £ per year.
Are you an education experienced Senior IT Support Engineer looking for your next challenge? We have an exciting opportunity to join a forward-thinking independent school where the IT team truly makes an impact.
As the Senior IT Support Technician, you’ll be the go-to expert for escalated technical issues, supporting core systems and driving infrastructure improvements. You’ll work closely with the IT Lead and mentor junior technicians, helping to shape a secure, efficient, and user-friendly IT environment.
This role is ideal for candidates currently working as IT Systems Support Analyst or IT Infrastructure & Support Specialist to at least a 2nd line level, and are ready to take the next step in their career.
Key Responsibilities- Lead the resolution of IT issues across servers, networks, and user devices (2nd to 3rd line)
- Support and maintain Windows Server, Active Directory, Microsoft 365, Exchange, and virtual environments
- Collaborate on network services including firewalls, wireless systems, and VPN support
- Contribute to IT projects such as upgrades, migrations, and deployments
- Create clear documentation and mentor 1st Line Technicians
- Proven experience as a Technical Support Engineer in an education setting (2nd/3rd Line)
- Strong knowledge of Microsoft technologies (Windows OS, Server, AD, M365, Azure AD)
- Experience with MDM platforms (Intune, JAMF)
- Excellent troubleshooting and communication skills
If you feel you have the required knowledge and experience and would like to apply for this role, then please send your CV to us.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Location: Home based in West Country
Salary: £45-50K
Contract: Permanent
Senior IT Support Engineer – Education Support Professionals in London employer: Education Support Professionals Ltd
Contact Detail:
Education Support Professionals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer – Education Support Professionals in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector and let them know you're on the lookout for a Senior IT Support Engineer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of Microsoft technologies. Be ready to showcase your experience with Windows Server, Active Directory, and M365, as these are key areas they'll be looking at.
✨Tip Number 3
Don’t forget to highlight your mentoring experience! As a Senior IT Support Engineer, you'll be guiding junior technicians, so share examples of how you've helped others grow in their roles during interviews.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior IT Support Engineer – Education Support Professionals in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with Microsoft technologies and any relevant education support roles to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your problem-solving skills and technical expertise. We love seeing how you've made an impact in previous roles!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We want to easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Education Support Professionals Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server, Active Directory, and Microsoft 365. Be prepared to discuss specific scenarios where you've resolved technical issues, as this will show your hands-on experience.
✨Showcase Your Mentoring Skills
Since the role involves mentoring junior technicians, think of examples where you've guided others or contributed to team development. Highlighting your ability to lead and support will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare to walk through how you would handle escalated IT issues, particularly in an educational setting. This will demonstrate your problem-solving abilities and your understanding of the unique challenges in education.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to interact with non-technical staff. Clear communication can make a huge difference in how your expertise is perceived.
