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- Tasks: Provide ICT support and consultancy to schools, both remotely and on-site.
- Company: Join a growing managed service provider focused on education and SMB sectors.
- Benefits: Enjoy hybrid working, on-site parking, and a company pension scheme.
- Why this job: Develop your IT skills in a dynamic environment while making a positive impact in education.
- Qualifications: 1+ years of relevant experience and a full UK driving licence required.
- Other info: Term time only role with mileage payments and an Enhanced DBS provided by the employer.
The predicted salary is between 16800 - 28000 £ per year.
We are seeking an ICT support / field engineer to join our established and growing team on a term time only basis, covering a wide range of ICT duties as a specialist Education and SMB managed service provider.
The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential.
The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend regular site visits at schools in Wisbech, Cambridge and Stowmarket and possibly further afield, which will require a full UK driving license and use of a car is essential.
As an IT Support / Field Engineer you will have a good understanding of the following:
- Previous experience and/or qualifications in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy)
- Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune etc
- Desktop and Server Hardware upgrade/installation and troubleshooting
- A good knowledge of up to date Windows desktop operating systems and applications
- Helpdesk system (managing, responding to support requests with SLAs)
- Good networking experience (TCP/IP topologies, switches, routers)
- Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions
- Onsite and Offsite backup and recovery services and procedures
Requirements:
- 1+ years relevant experience
- A full UK driving licence and vehicle
- An Enhanced DBS (the cost of which will be met by the employer).
- Good communication skills
- A willingness and enthusiasm to learn
5 days a week term time only
Salary: £28,000 negotiable (is the full time equivalent salary)
On-site parking
Car mileage payments from home to site
Company pension scheme
Company reward scheme
Hybrid working
IT Support Engineer (Field Engineer) employer: Education Support Professionals Ltd
Contact Detail:
Education Support Professionals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Field Engineer)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server products and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Since this is a customer-facing role, practice your communication skills. Consider role-playing common support scenarios with a friend to build your confidence in explaining technical issues clearly and professionally.
✨Tip Number 3
Make sure you have a valid UK driving licence and access to a vehicle, as this is essential for the role. Highlight your readiness to travel to various sites during your discussions with us.
✨Tip Number 4
Research our company culture and values before your interview. Understanding what we stand for will help you align your answers with our expectations and show that you're genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer (Field Engineer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and field engineering. Emphasise your skills with Windows Server products, Microsoft Office 365, and any customer-facing roles you've had.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role. Mention your communication skills and willingness to learn, as these are essential for the position. Relate your past experiences to the job description.
Highlight Technical Skills: In your application, clearly list your technical skills related to networking, hardware troubleshooting, and helpdesk systems. Use specific examples to demonstrate your expertise in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Education Support Professionals Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server products, Microsoft Office 365, and networking. Bring examples of past projects or challenges you've faced, and how you resolved them. This will demonstrate your technical competence and problem-solving abilities.
✨Emphasise Communication Skills
Since this is a customer-facing role, highlight your communication skills during the interview. Share examples of how you've effectively communicated with clients or team members in the past, especially in high-pressure situations. This will show that you can maintain professionalism while providing support.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for developing your skills in IT. Mention any recent courses, certifications, or self-study you've undertaken. This shows that you're proactive and committed to personal growth, which is essential in the ever-evolving tech landscape.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to handle real-world scenarios. Practice answering questions like how you would approach a specific technical issue or manage a difficult client interaction. This preparation will help you respond confidently and effectively.
