At a Glance
- Tasks: Provide 1st and 2nd line IT support to schools across London.
- Company: Established family-run IT services business focused on education.
- Benefits: Ongoing learning opportunities, career progression, and varied technical exposure.
- Other info: Daily travel required; own car and clean licence needed.
- Why this job: Join a growing team and make a difference in education through tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 31500 - 38500 £ per year.
A very well-established family IT services business, supporting principally primary schools, is seeking an experienced
ICT Technician to support its schools across South and West London boroughs like Hammersmith, Ealing, Key, Richmond etc.
This is an excellent opportunity for an IT professional looking to develop their 2nd line skills and their customer-focused technical skills.
The successful candidate will have IT support experience working in a field role or helpdesk environment, providing remote and onsite support to a broad range of clients.
Strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent customer service are essential.
Education experience highly advantageous.
Key Responsibilities
- Provide 1st and 2nd line technical support mostly onsite in a field basis with some home working when not contracted to be onsite.
- Diagnose and resolve Windows desktop, software, printer, and network issues.
- Administer Microsoft 365 and Google Workspace environments.
- Manage user accounts within Active Directory and email platforms.
- Monitor and deploy Windows updates and security policies.
- Configure and deploy laptops, desktops, printers, and peripheral devices.
- Investigate and resolve hardware and software faults.
- Manage and update helpdesk tickets, ensuring accurate documentation.
- Carry out routine server, backup, and network monitoring activities.
- Perform hardware upgrades and maintenance as required.
- Assist with cybersecurity best practices, including malware and virus remediation.
- Deliver high levels of customer service and maintain effective communication throughout ticket resolution.
Essential Skills & Experience
- Extensive experience in an IT support role, ideally within an Education OR MSP setting.
- Strong Windows desktop support experience.
- Good knowledge of Active Directory, DHCP, and DNS.
- Experience supporting Microsoft 365 and Google Workspace.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Organised, self-motivated, and able to work effectively as part of a team.
- Willing to travel daily both to and between customer sites
- Own car and clean licence
Desirable
- Relevant IT qualification, degree, certification, or vocational training.
- Experience supporting server environments and network infrastructure.
This is an excellent opportunity to join a growing organisation that offers varied technical exposure, ongoing learning opportunities, and genuine career progression.
Keywords
IT Support Technician, 2nd Line Support, Service Desk Analyst, Helpdesk Engineer, Desktop Support, Microsoft 365, Active Directory, Windows Support.
IT Technician in London employer: Education Support Professionals Ltd Careers
Join our vibrant school community in South Buckinghamshire as an IT Technician, where you will play a crucial role in supporting both staff and students with their IT needs. We pride ourselves on fostering a collaborative work culture that values enthusiasm and continuous learning, offering opportunities for professional growth within the educational sector. With a focus on excellent customer service and a supportive team environment, this position is perfect for those looking to make a meaningful impact in a dynamic setting.
Contact Details:
Education Support Professionals Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Education Support Professionals Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Education Support Professionals Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Education Support Professionals Ltd Careers!
✨Direct Apply to Education Support Professionals Ltd Careers
Let's not forget to apply directly through the Education Support Professionals Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Education Support Professionals Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Education Support Professionals Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Education Support Professionals Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
