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- Tasks: Support payroll and pensions with accurate data management and customer service.
- Company: Join an award-winning education services company with 30 years of expertise.
- Benefits: Enjoy 26 days leave, flexible working, and a generous pension package.
- Why this job: Be part of a collaborative team focused on continuous improvement and customer satisfaction.
- Qualifications: Previous experience as a pension administrator and strong ICT skills required.
- Other info: We prioritise career progression and promote from within.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking experienced Pension Administrators to join our rapidly expanding team based in Newton Aycliffe. With 30 years of expertise, we are proud to be an award-winning and accredited education services business. While we are a technology-enabled company, we firmly believe that our success is driven by our dedicated and talented employees. Building lasting relationships with both our customers and employees is at the core of our values, with our average employee tenure standing at an impressive 11 years. As a company dedicated to education, our team of nearly 275 highly qualified professionals supports over 1,600 schools nationwide.
In this role, you will play a pivotal part in providing exceptional support across the organisation, assisting colleagues in delivering expert administration with efficiency and maintaining the highest levels of confidentiality and integrity. Primarily, you will provide administrative support to the Payroll and Pensions department, although occasional broader administrative assistance may be required. Your commitment to continuous improvement will drive efforts to enhance working practices and align with our objective of "clarity and consistency" and "working smarter, not harder." This approach will enable us to expand our customer base while maintaining and improving our outstanding level of customer service.
Responsibilities:
- Ensure accurate and timely provision of data to pension funds, while cultivating effective working relationships to deliver excellent customer service.
- Serve as a Fund process knowledge expert for allocated funds, providing essential administration support to EPM Payroll Teams.
- Handle telephone and email inquiries professionally and accurately, adhering to EPM's Service Level Agreement.
- Take ownership of monthly and annual pension reporting for allocated LGPS funds, ensuring data accuracy through meticulous analysis.
- Assume responsibility for monthly reporting of Teachers Pensions service data, scrutinizing and resolving queries resulting from submissions.
Requirements:
- Demonstrate previous experience as a pension administrator.
- Establish credibility and foster strong working relationships.
- Excel in prioritization and perform well under pressure.
- Actively contribute to a collaborative team culture.
- Possess solid ICT skills, including proficiency in Microsoft Office, particularly Microsoft Excel and Word.
Other information:
- Enjoy 26 days of annual leave plus 8 days for public holidays.
- Benefit from a generous pension package.
- Access the BUPA Cash Payment scheme.
- Experience flexible working arrangements.
- Participate in the Cycle Scheme.
- Engage in company events.
- Access tailored learning and development programs.
- Join an inclusive and open workplace.
At EPM, we prioritise career progression and are committed to supporting our staff and promoting from within our organisation.
Pensions Administrator employer: Education Personnel Management
Contact Detail:
Education Personnel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator
✨Tip Number 1
Familiarise yourself with the specific pension schemes mentioned in the job description, such as LGPS and Teachers Pensions. Understanding these systems will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Pension Administrators, especially those who have worked in educational services. They can provide valuable insights into the role and company culture, which can be beneficial during your application process.
✨Tip Number 3
Showcase your ICT skills, particularly in Microsoft Excel and Word, during any informal discussions or interviews. You might even consider preparing a small demonstration of your proficiency to highlight your capabilities.
✨Tip Number 4
Emphasise your ability to work under pressure and prioritise tasks effectively. Prepare examples from your past experience where you've successfully managed multiple responsibilities, as this aligns with the expectations outlined in the job description.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a pension administrator. Focus on relevant skills such as data accuracy, customer service, and proficiency in Microsoft Office, especially Excel and Word.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your commitment to continuous improvement and how you can contribute to the team's success in providing exceptional support.
Highlight Relevant Experience: In your application, detail specific examples of how you've handled pension reporting or administrative tasks in the past. This will demonstrate your capability and familiarity with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires accuracy and integrity.
How to prepare for a job interview at Education Personnel Management
✨Show Your Pension Knowledge
Make sure to brush up on your knowledge of pension administration. Be prepared to discuss specific processes and regulations related to pensions, as this will demonstrate your expertise and suitability for the role.
✨Highlight Your ICT Skills
Since solid ICT skills are essential for this position, especially in Microsoft Excel and Word, be ready to provide examples of how you've used these tools in previous roles. Consider discussing any specific projects where you utilised these skills effectively.
✨Demonstrate Relationship-Building Skills
The company values strong working relationships, so think of examples from your past experiences where you've successfully built rapport with colleagues or clients. This will show that you can contribute to their collaborative team culture.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and prioritise tasks. Prepare scenarios where you successfully managed multiple responsibilities or resolved conflicts, as this will highlight your problem-solving skills and adaptability.
