Are you passionate about delivering exceptional customer service? We're looking for a Customer Service Co-ordinator to join our friendly and growing team in Huntingdon.
This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys being the person people can rely on. You'll be one of the first points of contact for EPM, helping customers and colleagues with their queries, resolving issues where possible, and making sure every interaction is handled professionally and with a personal touch.
About EPM We're EPM – an award-winning education services business with over 30 years' experience supporting schools and trusts across the UK .
With more than 200 colleagues supporting over 2,350 schools and trusts nationwide , we're growing rapidly, but our people-first approach remains at the heart of everything we do.
We believe that when we look after our people, they're able to deliver the very best service to our customers. That's why we create an environment where people are encouraged to build their confidence, develop their talents and genuinely enjoy coming to work.
What will you be doing? As a Customer Service Co-ordinator, you'll play an important role in delivering an outstanding customer experience across EPM.
Your responsibilities will include:
Acting as a first point of contact for customer and internal enquiries via telephone and email
Managing the customer service inbox and client communication platform, ensuring queries are responded to within agreed SLAs
Taking ownership of customer issues and proactively seeing them through to resolution
Liaising with teams across EPM, including operational, payroll, HR and technical teams
Supporting the wider EPM team with administration and operational task
What are we looking for?
We're looking for someone who is organised, approachable and genuinely cares about providing great customer service.
You'll ideally have:
Excellent customer service and communication skills
Strong attention to detail and accuracy
Excellent organisational and time-management skills
The ability to remain calm and resilient in a busy, fast-paced environment
The ability to work collaboratively with different teams
A proactive approach and a willingness to take ownership and find solutions
Previous experience in a customer-focused role is desirable , as is experience using ticketing or customer communication systems.
Why join EPM?
At EPM, we're proud to be different.
Our colleagues bring their brilliant selves to work every day, and we want everyone to have the opportunity to shine. We don't believe in office politics or "that's not my job" . Instead, we support each other, take ownership and work together to deliver great things.
As part of the EPM team, you'll have access to a range of benefits, including:
25 days' annual leave
Gym membership discount
Healthcare benefits
Childcare vouchers
Pension contributions
...and more.
Most importantly, you'll be joining a team that genuinely cares about what they do, the customers they support and the people they work alongside.
Ready to join us? If you're a confident, organised and customer-focused individual looking for your next opportunity, we'd love to hear from you.
Apply today to become part of the EPM team and help us continue to deliver exceptional service to schools and trusts across the UK.
Customer Service Coordinator employer: Education Personnel Management
EPM is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Huntingdon, Cambridgeshire. With a strong focus on employee development, we offer extensive learning opportunities and a competitive benefits package, including generous annual leave and a pension scheme. Join our award-winning team and make a meaningful impact in the education sector while enjoying a collaborative culture that values your contributions.
Contact Details:
Education Personnel Management Recruitment Team
