At a Glance
- Tasks: Deliver exceptional customer service and support onboarding for new clients.
- Company: Award-winning education services business with 30 years of expertise.
- Benefits: Flexible part-time hours, supportive team environment, and career development opportunities.
- Other info: Dynamic role with the chance to grow within a respected organisation.
- Why this job: Join a dedicated team making a real difference in education and customer relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Company Description We are recruiting for a Lead HR Partner to join our HR team.
We are an award-winning and accredited education services business with 30 years of expertise.
We are a technology-enabled business, but people are at the heart of what we do.
We believe in developing long-lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.
We are 100% dedicated to education and our expert team of nearly 275 highly qualified employees support more than 2,500 schools nationwide.
Purpose of the Job To provide outstanding customer service across the organisation by delivering, and supporting colleagues to deliver, expert administration and advice relating to the onboarding of new customers to EPM HR, Payroll to facilitate an increase in customer base whilst maintaining and improving customer service.
Main Responsibilities/Duties of the Job 1.
Respond to a wide range of new business and customer enquiries, via telephone, ticketing platform, e-mail or other mediums, in a professional manner; to ensure new and potential customers receive an efficient and responsive service.
Ensure that the welcome processes are followed and that there is capacity to build relationships between EPM and the new customer, including welcome emails, conference call coordination and supporting any new customer queries that may arise.
Ensure vital information is in place with the school e. g.
BACS set up and linked to EPM and all HR, payroll
Customer Service Administrator - Part Time employer: Education Personnel Management
Education Personnel Management (EPM) is an exceptional employer, offering a supportive and friendly team environment in the heart of Huntingdon, Cambridgeshire. With a commitment to employee growth through tailored learning and development programmes, EPM provides a unique opportunity for HR professionals to thrive in a market-leading organisation while contributing to innovative practices within the education sector. Join us to be part of a dynamic team that values your expertise and fosters career advancement.
Contact Details:
Education Personnel Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Education Personnel Management and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Education Personnel Management and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Education Personnel Management.
Get Familiar with Our Brand:Before applying, take some time to learn about Education Personnel Management and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Education Personnel Management
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Education Personnel Management.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Education Personnel Management will surely appreciate.
