At a Glance
- Tasks: Support learners through the enrolment process and ensure a smooth registration experience.
- Company: Join Education Partnership North East, a changemaking community focused on transforming lives.
- Benefits: Inclusive workplace, opportunities for growth, and a chance to make a real impact.
- Other info: Diverse and supportive environment with a commitment to equality and inclusion.
- Why this job: Be a vital part of shaping positive first impressions and empowering future learners.
- Qualifications: GCSE Maths and English A*-C, customer service experience, and a passion for education.
The predicted salary is between 22000 - 26000 £ per year.
About Education Partnership North East (EPNE)
At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.
Our Purpose
Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
Our Culture
We nurture our very special culture. Our unifying values framework “The actions we take the choices we make - The actions I take the choices I make” represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This is why we encourage empowered individuals, personal accountability and growth.
Future Vision
Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action‑orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow, join our changemaking community now.
We are looking for
A proactive, organised, and approachable individual who is passionate about supporting learners at the start of their journey. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks in a fast‑paced environment. You will be confident working with a range of people, including prospective students, parents, and colleagues, and be committed to delivering a high standard of customer service. Experience in administration or working in an education setting is desirable, but not essential—what matters most is your enthusiasm, reliability, and willingness to learn.
How will this person be a Changemaker?
In this role, you will play a key part in shaping positive first impressions and ensuring a smooth, supportive enrolment experience for every learner. By providing accurate information, guidance, and reassurance, you will help remove barriers to education and empower individuals to take the next step in their personal and professional development. Your attention to detail and commitment to inclusive, student‑focused service will contribute to improving processes and enhancing the overall learner journey.
About the Role
As an Enrolment Assistant, you will support the enrolment process from initial enquiry through to successful registration. You will work closely with internal teams to ensure that all enrolments are processed efficiently and accurately, while maintaining excellent communication with prospective students. This is a varied role that requires strong organisational skills, a customer‑focused mindset, and the ability to work both independently and as part of a team.
Role Responsibilities
- Support the end-to-end enrolment process
- Maintain and update student records in line with data protection and organisational policies
- Deliver a high level of customer service at all times
Qualifications
- GCSE Maths and English Grade A*-C (or equivalent)
- Experience of administrative tasks such as data entry, filing, or record keeping
- Experience of working in a customer‑facing environment
- Experience of handling enquiries (face-to-face, phone, or online)
- Experience working in an education or college environment
- Experience supporting enrolment, admissions, or similar processes
Our Commitment to Diversity, Equality and Inclusion
At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities. We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply. As a Disability Confident Employer, Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high‑performing environment where everyone can thrive.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
Enrolment Assistant in Sunderland employer: Education Partnership North East
Education Partnership North East (EPNE) is an exceptional employer dedicated to unlocking potential and transforming lives through education. With a strong commitment to diversity, equality, and inclusion, EPNE fosters a supportive work culture that empowers employees to grow and make a meaningful impact in the community. As an Enrolment Assistant, you will be part of a changemaking team that values personal accountability and innovation, ensuring a rewarding experience for both staff and learners alike.
Contact Details:
Education Partnership North East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Assistant in Sunderland
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their changemaking mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with prospective students and parents, it’s crucial to convey information clearly and confidently. Try role-playing with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Showcase your organisational skills during the interview. Share examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the Enrolment Assistant role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Enrolment Assistant in Sunderland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting learners shine through. We want to see how much you care about making a difference in education and helping others unlock their potential.
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This reflects the strong organisational skills we’re looking for in an Enrolment Assistant.
Tailor Your Experience:Even if you don’t have direct experience in education, highlight any relevant skills or experiences that show your ability to handle enquiries and provide excellent customer service. We value enthusiasm and a willingness to learn!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our changemaking community.
How to prepare for a job interview at Education Partnership North East
✨Know Your Purpose
Before the interview, take some time to understand EPNE's purpose of unlocking potential and transforming lives. Think about how your values align with theirs and be ready to share examples of how you've contributed to similar goals in the past.
✨Showcase Your Organisational Skills
As an Enrolment Assistant, you'll need to juggle multiple tasks. Prepare specific examples of how you've successfully managed various responsibilities in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Customer Service
EPNE values high standards of customer service. Be prepared to discuss your experience in customer-facing roles and how you’ve handled enquiries or resolved issues. Highlight your approachability and willingness to support learners.
✨Be Ready to Learn
Since experience in education settings isn't essential, show your enthusiasm for learning and growing in this role. Share instances where you've quickly adapted to new environments or processes, showcasing your proactive attitude.
