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- Tasks: Lead a team to support students in their learning journey and manage essential resources.
- Company: Sunderland College, a top provider of post-16 education in the North East.
- Benefits: Generous holiday allowance, flexible working, and extensive wellbeing support.
- Other info: Join a diverse community committed to equality, diversity, and inclusion.
- Why this job: Make a real difference in students' lives while developing your career in a supportive environment.
- Qualifications: Level 3 qualification and experience in team management and customer service.
The predicted salary is between 28764 - 30468 £ per year.
Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post‑16 education in the North East with approximately 14,300 students. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates.
As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Digital Learning and Support Coordinator within our Future Ready Hubs working across our Sunderland College and Hartlepool Sixth Form campuses and managing a team of Student Support Officers. To succeed in this role, you'll need strong interpersonal skills, the ability to lead a team and build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
As a manager of the Future Ready Hubs, you'll play a vital role in ensuring the service on each campus provides essential support to students, and that they have access to key resources and information to support their student journey. You will provide line management working across college sites at Sunderland College and Hartlepool Sixth Form to a team of Student Support Officers, fostering a supportive and high‑performing team. The team focus is to offer assistance and advice on the college library and learning resources, study skills, digital tools, and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.
Our Future Ready Hubs epitomise a one‑stop shop support centre for college life which is both a physical and digital student hub. Bringing student services functions together so they are effective to use and access, provide a consistent and equitable approach and meet the diverse needs of our student body. We provide a vibrant and welcoming space for students to get help, undertake individual study, collaborate with peers and develop knowledge needed for next steps.
Role Responsibilities
- Line management of a team of Student Support Officers
- Service management of the key Welcome desk functions within the Future Ready Hubs at Sunderland College and Hartlepool Sixth Form College.
- Customer service to stakeholders in person, by telephone, and email.
- Providing support to students within the College Future Ready Hubs.
- Leading the timely administration and support regarding student bursary and financial support funds.
- Leading the promotion and support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
You should have a Level 3 qualification, alongside experience in team leading or management, and providing customer service, support and guidance. Your communication skills, both written and verbal, will be essential. To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package. Enjoy a generous holiday allowance (35‑48 days per year, plus public holidays). Generous family leave and flexible working options (dependent on role) LGPS or Teacher Pensions Scheme, (dependent on role 15.7%‑28.68%) Access to myLifestyle benefits platform providing retail discounts and more. We offer dental, eye care & health cash plans. Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Free parking on most campuses.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
Digital Learning and Support Coordinator in Sunderland employer: Education Partnership North East
Contact Detail:
Education Partnership North East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Learning and Support Coordinator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current employees at Sunderland College or similar institutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the college's values and recent achievements. Show us how your skills align with their mission to support students and foster an inclusive environment.
✨Tip Number 3
Practice your interpersonal skills! Role-play common interview questions with a friend, focusing on how you would lead a team and support students effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our vibrant community.
We think you need these skills to ace Digital Learning and Support Coordinator in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Learning and Support Coordinator. We want to see how you can contribute to our vibrant community!
Showcase Your Interpersonal Skills: Since this role is all about building relationships, don’t forget to showcase your strong interpersonal skills in your written application. Share examples of how you've successfully supported others in the past!
Highlight Your Commitment to Inclusion: We value diversity and inclusion, so be sure to mention any relevant experience or knowledge you have in creating inclusive environments. This will show us that you’re a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Education Partnership North East
✨Know Your Stuff
Before the interview, dive deep into Sunderland College's mission and values. Understand their commitment to inclusivity and student support. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for their culture.
✨Showcase Your Leadership Skills
As a Digital Learning and Support Coordinator, you'll be managing a team. Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to lead the Student Support Officers effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle diverse student needs. Practice responses to scenarios like managing a conflict within your team or addressing a student's concerns about financial support. This will show your proactive approach and readiness for real-life challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the future direction of the Future Ready Hubs or how they measure success in student support services. This shows your genuine interest in the role and helps you gauge if the college is the right fit for you.