At a Glance
- Tasks: Provide tech support and maintain IT equipment to boost productivity.
- Company: Join EPNE, a leading educational institution with an outstanding reputation.
- Benefits: Enjoy generous holidays, flexible working, and extensive wellbeing support.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be a changemaker in tech, helping others succeed through innovative solutions.
- Qualifications: Level 3 IT qualification and experience in technical support preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Education Partnership North East (EPNE)
At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do. Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
We nurture our very special culture. Our unifying values framework “The actions we take the choices we make - The actions I take the choices I make” represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This is why we encourage empowered individuals, personal accountability and growth. Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in.
Shaping futures for a better tomorrow, join our changemaking community now.
As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognise that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
You will be a changemaker by ensuring that technology is accessible, secure, and efficiently maintained within the organisation. By swiftly resolving technical issues and implementing innovative solutions, you play a pivotal role in boosting productivity and enabling digital transformation across the college group. Your expertise will help us in staying ahead in a rapidly evolving tech landscape, empowering customers and stakeholders with the tools they need to succeed. Through your problem‑solving skills, you will not only prevent disruptions but also contribute to the lasting impact on both the workplace and the wider community.
About the Role
As an IT Support Technician, you will collaborate with the team, the team leaders and the engineers, taking charge of the maintenance and configuration of our IT equipment. Your commitment to technology, coupled with exceptional organizational, administrative, and communication skills, will set you apart. Playing a crucial role, you will provide both 1st and 2nd line technical support, contributing to ongoing operations and exciting projects alike. Familiarity with Microsoft 365 and Google ecosystems, including Azure AD, SharePoint, Teams, Google Classroom, and device management, will be advantageous. We have one role available based in Northumberland, across our Kirkley Hall and Ashington Campuses. One of which will become your main base. Preferences will be discussed at application and/or interview stage.
Role Responsibilities
- To provide remote and face to face support for customers on all technical incidents raised and escalated.
- To proactively work with the team and highlight common issues encountered, seek to resolve these and/or document knowledge base information for team members/end customers in order to promote greater self‑service and/or resolution at any level.
- To ensure that all calls for support and requests (direct or via the Help Desk) are dealt with promptly always resulting in high satisfaction with outcomes.
- To perform routine end user device (desktops, phones etc) maintenance and deployment/retirement of these devices.
- To rigorously maintain and update asset databases around end user devices.
- Ensuring the security of the IT environment, including the Confidentiality, Integrity and Availability of information systems.
Qualifications
- Level 2 or equivalent Maths & English
- Level 3 or equivalent professional qualifications in an IT related discipline, with evidence of continuing professional development
- Significant experience in end user technical support including desktop devices, peripheral devices (printers, MFDs etc), IT systems such as Active Directory, Microsoft 365, and mobile devices
- Broad level of knowledge around IT technologies
- Some experience working on an IT help desk.
- Exceptional customer service skills, verbal / written communication, and telephone manner.
- The ability to work independently or as part of a team.
- Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows.
- Active Directory Administration (passwords, users, groups, permissions).
- Office 365 Administration (passwords, users, groups, permissions).
- Someone enthusiastic and keen to develop their IT knowledge.
- Hands‑on attitude and a passion for IT.
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
- Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
- Generous family leave and flexible working options (dependent on role)
- LGPS or Teacher Pensions Scheme - depending on role
- Access to myLifestyle benefits platform providing retail discounts and more.
- We offer dental, eye care & health cash plans.
- Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
- Free parking at most campuses.
Our Commitment to Diversity, Equality and Inclusion
At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners, staff and communities. We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply!
As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high‑performing environment where everyone can thrive. Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check (DBS). We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
Please contact Leyla via Leyla.Debenham@educationpartnershipne.ac.uk should you wish to have an informal chat about the role.
IT Support Technician in North East employer: Education Partnership North East
At Education Partnership North East (EPNE), we pride ourselves on being an exceptional employer that champions personal growth and a supportive work culture. Our commitment to employee wellbeing is reflected in our generous benefits package, including extensive holiday allowances, flexible working options, and comprehensive health support, all set against the backdrop of our outstanding educational environment in Northumberland. Join us as an IT Support Technician and be part of a changemaking community dedicated to unlocking potential and transforming lives through technology.
Contact Details:
Education Partnership North East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in North East
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Education Partnership North East values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Education Partnership North East might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Education Partnership North East!
✨Direct Apply to Education Partnership North East
Let's not forget to apply directly through the Education Partnership North East website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in North East
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Education Partnership North East.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Education Partnership North East. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Education Partnership North East
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
