At a Glance
- Tasks: Engage with guests and ensure they have a fantastic day at the zoo.
- Company: Join Northumberland College Zoo, a vibrant place focused on customer experience.
- Benefits: Enjoy generous holiday allowance, flexible working, and wellbeing support.
- Other info: Join a supportive team that values diversity and personal development.
- Why this job: Be the face of fun and learning while making unforgettable memories for families.
- Qualifications: Customer service experience and ability to engage diverse groups.
The predicted salary is between 29080 - 32240 £ per year.
About the Role
The role of Host at Northumberland College Zoo is a vital position engaging with our customers day to day. You are the first people guests interact with and ensure they have a fantastic family day out. You will be approachable and engaging while having an eye for detail to make sure each and every experience is outstanding.
Role Responsibilities
- Deliver excellent customer service at admissions and food kiosks.
- Ensure the zoo looks its best by keeping it tidy and clean.
- Manage and deliver school group visits.
- Engage guests through various activities including talks, experiences, and group bookings.
Qualifications
- Customer service experience in a retail or tourist attraction setting.
- Experience working with various groups of people including young and SEN learners.
- Delivering and planning educational sessions.
Benefits
- Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
- Generous holiday allowance ranging between 35-48 days per year, plus public holidays (excluding Term Time Only contracts).
- Generous family leave and flexible working options (depending on role).
- LGPS or Teachers Pensions Scheme – depending on role.
- Access to myLifestyle benefits platform providing retail discounts and more.
- Dental, eye care & health cash plans.
- Extensive wellbeing support through a digital Wellbeing Hub.
- Free parking on most campuses.
- Free gym access available at Bede Campus.
Disclosure and Safeguarding
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
Equality, Diversity and Inclusion
Education Partnership North East (EPNE) welcomes applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities. We are a Disability Confident Employer and Armed Forces Covenant Member. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults. We believe in equal opportunities and welcome applications from all sections of the community.
Host in North East employer: Education Partnership North East
At Northumberland College Zoo, we pride ourselves on being an exceptional employer that values your growth and wellbeing. With a generous holiday allowance, flexible working options, and extensive benefits including access to a digital Wellbeing Hub and free gym facilities, we foster a supportive work culture where every team member can thrive. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in a vibrant and inclusive environment.
Contact Details:
Education Partnership North East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Education Partnership North East. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Education Partnership North East before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Host in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Education Partnership North East:Your cover letter is your chance to shine! Tell us why you want to work at Education Partnership North East specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Education Partnership North East!
How to prepare for a job interview at Education Partnership North East
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
