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- Tasks: Support students' wellbeing and academic success through guidance and referrals.
- Company: Join the Education for Industry Group, dedicated to student welfare and development.
- Benefits: Enjoy flexible leave, funded qualifications, and a monthly wellbeing allowance.
- Why this job: Make a real impact on students' lives in a supportive and collaborative environment.
- Qualifications: Experience in pastoral care and strong communication skills are essential.
- Other info: Full-time role based in London with opportunities for personal growth.
The predicted salary is between 22500 - 29000 £ per year.
Wellbeing and Support Officer
Education for Industry Group (EFI)
Full-Time, Monday – Friday
Permanent
Electra House, London – Moorgate, EC2M 6SE
About the role
The Wellbeing and Support Officer will support, safeguard, enable, and champion the success of all students by providing front-line and responsive advice, guidance, and referral to other services within and beyond the Student Services Team.
This role’s purpose is to ensure all students across the EFI Group, including the most vulnerable, make excellent progress both academically and with their social and emotional development. This post is part of the wellbeing team and the wider safeguarding team, they will be first aid trained, DDSL trained, and be prepared for receiving and managing disclosures in line with the EFI Safeguarding Policy.
About you:
- Experience:You will have a proven track record of operating in a similar role in a comparable environment and have strong organisational and administrative skills.
- Expertise:You will have a comprehensive understanding of pastoral care issues and effective support measures and be knowledgeable about safeguarding, wellbeing, equality, and diversity issues relevant to this role.
- Passion:You will be a personable, highly compassionate, skilled active listener with an interest in wellbeing and education.Excellent communication skills with the ability to engage confidently with a wide range of people is essential.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded professional qualifications, personal growth allowance and annual CPD.
- Generous and flexible leave options, including an around-the-world trip after five years of service.
- Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance and financial loan options to support your financial health.
Salary:
From £26,550 to £29,500 per annum, subject to qualifications and experience
How to apply/Next Steps:
Create an account via our website, click \’Start Application\’ and submit your completed application form.
Please note as we are an education provider, CVs are not accepted. You can find ourEFI Application Formhere.
Closing Date:
8am on Tuesday, 5 August 2025.
Interviews/Recruitment Day:
Date TBC – Interviews to be held in-person at Electra House, Moorgate, EC2M 6SE
More Information/Contact us:
For more information about the EFIGroup, visit ourEFI,FRAandLCBTwebsites and refer to the job description.
Please contactrecruitment@efigroup.ac.ukfor further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
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Wellbeing & Support Officer employer: Education for Industry Group
Contact Detail:
Education for Industry Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing & Support Officer
✨Tip Number 1
Familiarise yourself with the EFI Group's values and mission. Understanding their commitment to student wellbeing and safeguarding will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the EFI Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your skills in pastoral care and support. Being able to articulate these experiences clearly will help you stand out during the interview process.
✨Tip Number 4
Stay updated on current trends and best practices in student wellbeing and safeguarding. This knowledge will not only enhance your confidence but also show your commitment to continuous learning in this vital area.
We think you need these skills to ace Wellbeing & Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Wellbeing & Support Officer position. This will help you tailor your application to highlight relevant experiences.
Craft Your Application Form: Since CVs are not accepted, focus on completing the EFI Application Form with detailed examples of your experience in pastoral care, safeguarding, and wellbeing. Use specific instances to demonstrate your skills and passion for the role.
Highlight Relevant Experience: Emphasise any previous roles or experiences that align with the responsibilities of the position. Mention your organisational skills, ability to manage disclosures, and any training related to first aid or safeguarding.
Showcase Your Communication Skills: In your application, illustrate your excellent communication abilities. Provide examples of how you've engaged with diverse groups and supported individuals in a compassionate manner, as this is crucial for the role.
How to prepare for a job interview at Education for Industry Group
✨Show Your Passion for Wellbeing
Make sure to express your genuine interest in student wellbeing and support during the interview. Share personal experiences or examples that highlight your commitment to helping others, as this role requires a compassionate approach.
✨Demonstrate Your Knowledge of Safeguarding
Be prepared to discuss your understanding of safeguarding policies and practices. Familiarise yourself with the EFI Safeguarding Policy and be ready to explain how you would handle disclosures and support vulnerable students.
✨Highlight Your Communication Skills
Since the role involves engaging with a diverse range of individuals, showcase your excellent communication skills. Provide examples of how you've effectively communicated in past roles, especially in sensitive situations.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may assess your problem-solving abilities and approach to pastoral care. Think through potential challenges you might face in the role and how you would address them, demonstrating your organisational and administrative skills.
