At a Glance
- Tasks: Lead the Service Desk team and ensure top-notch IT support for our education group.
- Company: Join EFI Group, transforming lives through innovative education in fashion and beauty.
- Benefits: Enjoy funded qualifications, flexible leave, and a monthly wellbeing allowance.
- Other info: Dynamic workplace with excellent career growth and a focus on teamwork.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: IT degree or equivalent, with service desk experience and customer-facing skills.
The predicted salary is between 34850 - 34850 £ per year.
Full-Time, 37 hours per week (Monday to Friday) Permanent
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry‑led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are seeking a Senior Service Desk Technician to coordinate the effective operation of the Education for Industry Group’s (EFI) Service Desk function and act as a senior member of the team, overseeing and supporting junior support staff. The post holder will coordinate workloads and contribute to the development of junior team members.
The Senior Service Desk Technician will assist the IT Service Desk Manager in the monitoring of support calls, ensuring a prompt and effective response from receipt to closure. They will work closely with the IT Service Desk Manager and provide feedback and reports on the information collected, to aid in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.
The postholder will also work closely with other teams across the Group to deliver a high‑quality, responsive IT support service.
About you
- Qualifications: Relevant IT degree or equivalent professional qualifications. Level 2 qualification or equivalent in English and Maths.
- Experience: Relevant experience in a service desk role and experience in a customer‑facing role.
- Expertise: Strong ability to plan and prioritise competing demands, multitask effectively, work well under pressure, and consistently meet deadlines.
- Skills: Strong working knowledge of ITIL standards. Advanced experience with Windows 10 and 11. Proficient in Active Directory and Azure administration. Excellent knowledge of Microsoft systems, including Office 365, SharePoint, and Teams.
- Values: Committed to fostering collaboration, teamwork, and a supportive work environment.
Benefits
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid professional qualifications, LinkedIn Learning Access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market‑Leading Family‑Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
From £31,450 to £34,850 per annum, subject to qualifications and experience.
How to apply
Click Apply for this job to submit your application.
Closing Date: 8am on Tuesday, 21 July 2026.
Interviews/Recruitment Day: Week commencing 27 July 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
More Information / Contact us: For more information about the EFI Group, visit our EFI, FRA, LCBT websites and refer to the job description. Please contact for further information.
We are fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Senior Service Desk Technician in London employer: Education for Industry Group
EFI Group is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where collaboration and innovation thrive. As a Careers & Progression Coach, you will have the unique opportunity to make a meaningful impact on students' futures while benefiting from professional development opportunities and a vibrant community at the Fashion Retail Academy and London College of Beauty Therapy.
Contact Details:
Education for Industry Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Education for Industry Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Education for Industry Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Education for Industry Group!
✨Direct Apply to Education for Industry Group
Let's not forget to apply directly through the Education for Industry Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Desk Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Education for Industry Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Education for Industry Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Education for Industry Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
