Summer Welfare Lead

Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, challenge yourself this summer as a Welfare Lead with EF Education First summer camps.

EF Education First’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries.

Your Role and Responsibilities:

• EF is searching for empathetic, energetic and organised individuals to join our summer team as a Welfare Lead in our summer camps in Oxford.
• This is the perfect opportunity to develop your customer service and welfare skills whilst gaining experience within an international organisation.
• As the Welfare Lead, you will be the face of the EF school for both our students and our staff.
• You will be responsible for the overall welfare provision of the school, which includes assisting and arranging hospital/medical appointments, coordinating food provisions for sick students, and dealing with homesickness of students.
• You will need to keep track of cases utilising an online reporting system to ensure they are being opened, followed up, and closed.
• The role can be very rewarding as it involves working alongside all the departments as well as closely with the students.
• You will also be involved in preparing and running arrivals days, relaying activity information, and delivering briefings to new staff.
• You will monitor student attendance in both classes and activities and escalate concerns or any red flags to the manager when appropriate.
• Dealing with student and staff queries daily will enhance your customer service skills, communication skills, and your ability to problem-solve.
• You will develop knowledge from each department, making this a great stepping-stone for future roles within the company.
• You will share the emergency duty of the site on a rota basis.

Requirements:

• Must be a team player that can lead from the front, be outgoing and have great attention to detail.
• Previous experience in a customer service environment, ideally working with young people, and strong emotional intelligence.
• You should be passionate about customer service and providing quality.
• Ability to work under pressure and in a high-paced environment.
• Fluent in English.
• If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!

All offers are subject to a clear enhanced DBS check and two references. Right to work in the UK upon commencement of your contract. This is a live-in position where accommodation and full board is provided at no extra cost, with some residential requirements attached.

Why you will love working with EF Oxford Brookes:

• Continuous professional development.
• Work in a truly international environment.
• Regular social events.
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided.
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
• Global career opportunities.
• External trainings on safeguarding and mental health first aid.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.