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For Companies At a Glance
- Tasks: Lead the student services team, ensuring exceptional customer service and student satisfaction.
- Company: Join EF Education First, a global leader in education and cultural exchange.
- Benefits: Enjoy professional development, social events, and fast-tracked career opportunities.
- Why this job: Make a real impact on students' experiences while developing your leadership skills.
- Qualifications: Customer service experience, teamwork, and a passion for helping young people.
- Other info: Work in a vibrant, multicultural environment with extensive training provided.
The predicted salary is between 1300 - 1600 £ per month.
Are you looking to develop your leadership and management skills within international business? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, EF Education First invites you to join us as Student Services Manager and be part of our mission to open the world through education.
EF Education First’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers — creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries.
Your Role & Responsibilities
EF is searching for empathetic, energetic and organised individuals to join our summer 2025 team as a Student Services Manager. Based at our Brighton Junior summer school, this is the perfect opportunity to develop your leadership and customer service skills whilst gaining experience within an international organization. As a Student Services Manager, you will lead the student services department, focusing on delivering exceptional customer service and enhancing student satisfaction throughout their time with EF.
Student services has a link to all departments and as it is the core of the production of the EF school, no day will be the same. This means you will be involved in a number of different areas including preparing and running arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company.
Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks.
Requirements
- Must be a team player that can lead from the front, be outgoing and have great attention to detail
- Previous experience in a customer service environment, ideally working with young people
- You should be passionate about customer satisfaction and providing quality service
- Ability to work under pressure and in a high paced environment
- Legally able to work in the UK at commencement of employment
- Fluent in English
In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo’ mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Extensive pre summer training provided
EF Education First – Our History and Values
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Student Services Manager employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Student Services Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF through LinkedIn or social media. Ask them about their experiences and any tips they might have for landing the Student Services Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. Think of examples from your past experiences that showcase your skills in these areas, especially working with young people.
✨Tip Number 3
Show your passion for education and cultural exchange during the interview. Share why you believe in EF's mission and how you can contribute to creating a positive environment for students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the EF team and making a difference.
We think you need these skills to ace Summer Student Services Manager
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and working with young people shine through. We want to see how you connect with our mission of opening the world through education!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences working with young people. We love seeing how your background aligns with the responsibilities of the Student Services Manager role.
Be Personable and Authentic: Your application should reflect your personality! Use a friendly tone and be yourself. We’re looking for empathetic and energetic individuals who can connect with students and staff alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with EF.
How to prepare for a job interview at Education First
✨Know Your Stuff
Before the interview, make sure you understand EF Education First's mission and values. Familiarise yourself with their approach to customer service and how they engage with students from diverse backgrounds. This will help you demonstrate your alignment with their goals.
✨Show Your Passion for Customer Service
Be ready to share specific examples of how you've provided exceptional customer service in the past, especially in environments involving young people. Highlight any experiences that showcase your ability to handle challenging situations with empathy and professionalism.
✨Demonstrate Leadership Skills
Think of instances where you've taken the lead in a team setting or managed a project. Discuss how you motivated others and ensured tasks were completed efficiently. EF is looking for someone who can lead from the front, so be prepared to illustrate your leadership style.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if EF is the right fit for you. Consider asking about the training process or how success is measured in the Student Services department.
