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- Tasks: Create a safe and fun living environment for international students this summer.
- Company: Join EF Education First, a vibrant global community focused on education and cultural exchange.
- Benefits: Enjoy professional development, social events, and fast-tracked career opportunities.
- Why this job: Make a real impact while enhancing your organisational and leadership skills.
- Qualifications: Energetic, customer service-oriented individuals with a flexible approach.
- Other info: Work in a multicultural environment with global career opportunities.
The predicted salary is between 30000 - 42000 £ per year.
EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school in York. If you’re passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!
Your Role
EF York is looking for a responsible and energetic individual to join our Residence Team for summer 2026 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact this summer, we’d love to hear from you!
Responsibilities
- Ensures the smooth running of the student residences
- Ensures the residences provide a comfortable, safe living environment
- Maintains EF policies, accreditation criteria and Golden Rules
- Provides the highest level of customer service at all times
- Helps maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
- Allocates new bookings to residential accommodation
- Assists customers with residence queries, ensuring prompt follow up and excellent customer service
- Liaises with external suppliers where cleaning/maintenance issues are reported
- Completes weekly occupancy statistics
- Ensures allocation information sent to residence suppliers is accurate and on time
- Prepares arrival & departure documents and provides keys for all arrivals
- Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
- Assists with the training and supervision of temporary staff/interns
- Participates in student intakes and first week chats
- Shares emergency duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service oriented, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
All offers are subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast‑traced career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Pre summer training
EF Education First – Our History and Values. EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Coordinator employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EF's mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment for international students, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your organisational skills! The Residence Coordinator role requires a lot of behind-the-scenes work. Prepare to discuss how you manage multiple tasks and keep everything running smoothly, especially under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you on their radar.
We think you need these skills to ace Summer Residence Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with international students shine through. We want to see how excited you are about creating a welcoming environment and providing top-notch customer service!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Residence Coordinator. We love seeing examples of your organisational skills and any previous work in customer service or team environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get to know you better without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residence Coordinator. Familiarise yourself with EF's mission and values, especially how they relate to creating a welcoming environment for international students. This will help you demonstrate your passion and alignment with their goals.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond to assist someone, especially in a multicultural setting, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
The job requires a hands-on approach and teamwork. Be ready to discuss how you've adapted to changing situations in previous roles and how you’ve collaborated effectively with others. Highlight any experience you have in training or supervising staff, as this will show your leadership potential.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult student or managing a crisis. Think through potential scenarios related to student welfare and residence management, and prepare your responses to showcase your problem-solving skills and calmness under pressure.
