At a Glance
- Tasks: Connect with local families and place international students in welcoming homes.
- Company: Join EF London, a vibrant international language campus.
- Benefits: Gain experience in a global environment with career growth opportunities.
- Other info: Flexible hours and a chance to innovate in your role.
- Why this job: Make a difference by fostering cultural exchange and supporting students.
- Qualifications: Energetic, customer-focused individuals with great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
EF London International Language Campus is seeking a Summer Homestay Recruitment Coordinator to help grow and support our homestay community. In this role, you’ll be connecting with local families, often by phone and on recruitment stands, to encourage them to join our community, while also placing international students in welcoming homes. The focus is on creating safe, supportive and culturally enriching experiences that benefit both students and homestay providers.
Responsibilities:
- Proactively contact prospective homestay providers by phone or at recruitment events to introduce EF, build relationships, and encourage them to join our homestay community.
- Attend local recruitment events or organise info sessions at community centres to present the benefits of hosting international students.
- Own and manage sales pipeline, from generating leads to following up and converting, hitting key KPIs.
- Work with our providers to find suitable accommodation for our language students while they study with us in the UK.
- Process & maintain homestay accommodation records using EF’s own accommodation database.
- Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations.
- Report to Accommodation Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students.
- Support students and providers with move and transfer requests when necessary.
- Strive to improve the quality of our homestay provision.
Requirements:
- Given the on-call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential.
- Familiar with Microsoft Office and CRMs (desirable).
- Highly motivated, energetic, positive.
- Customer service orientated, friendly & approachable manner.
- Able to remain calm under pressure & to diffuse potentially difficult situations.
- Sensitive to needs of international students living away from home.
- Excellent communicator with students, colleagues, and external clients.
- Attention to detail, organised & thorough.
All offers are subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.
Benefits:
- Work in a truly international environment.
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided.
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Homestay Recruitment Coordinator employer: Education First
EF London International Language Campus is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about cultural exchange and customer service. With a commitment to employee growth, we offer fast-tracked career enhancement opportunities and encourage innovation, allowing you to make a meaningful impact in the lives of international students and local families. Join us in creating enriching experiences in a truly international environment, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Homestay Recruitment Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Education First. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Education First before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Summer Homestay Recruitment Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Education First:Your cover letter is your chance to shine! Tell us why you want to work at Education First specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Education First!
How to prepare for a job interview at Education First
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
