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- Tasks: Coordinate homestay placements and ensure a positive experience for students and hosts.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Gain valuable experience in international business and customer service.
- Why this job: Make a real impact by connecting students with welcoming host families.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Work in a vibrant, multicultural environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
EF Oxford International Language Campus is looking for friendly, empathetic and customer-focused individuals to join our team as Homestay Coordinators for summer 2026. This is a fixed-term contract between April/May - August 2026. By building strong relationships with hosts and students, you’ll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you’ll be central to delivering excellent care and customer service throughout the summer period. If you’re empathetic, personable and eager to gain experience within international business, we encourage you to apply.
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities- Processing & maintaining homestay accommodation records using the EF’s own accommodation database.
- Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations.
- Ownership of the Summer School (based at Oxford Brookes University) homestay programme during peak season from June until August.
- Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate.
- Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current hosts, ensuring it is kept up to date.
- Providing pre‑departure accommodation information to hosts about arriving students.
- Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary.
- Ensuring student details are provided accurately each week for arriving and departing students.
- Provide a high level of customer service to our students and hosts.
- Support students and host families with move and transfer requests when necessary.
- Strive to improve the quality of our homestay provision.
- Shares emergency duty of Summer School phone on a rota basis during peak season.
- Previous experience in tele‑sales and/or face‑to‑face customer service experience.
- Experience in a language‑learning environment (desired).
- Organised with a high level of attention to detail.
- Capable of using your own initiative.
- Complete fluency in English.
- All offers are subject to a clear enhanced DBS check and two references.
- Right to work in the UK upon commencement of your contract.
Work in a truly international environment.
Summer Homestay Coordinator employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Homestay Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the education or hospitality sectors. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Show your personality! When you get an interview, let your friendly and empathetic nature shine through. Remember, they’re looking for someone who can build relationships, so be yourself and connect with them.
✨Tip Number 3
Prepare for common questions! Think about how your past experiences relate to the role of a Homestay Coordinator. Be ready to share examples of how you've provided excellent customer service or resolved issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at EF Education First. Don’t miss out!
We think you need these skills to ace Summer Homestay Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and empathetic nature shine through. We want to see the real you, so don’t be afraid to share a bit about your experiences that highlight your customer-focused attitude.
Tailor Your Application: Make sure to customise your application for the Homestay Coordinator role. Highlight any relevant experience in customer service or language-learning environments, as this will show us you’re a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information, so use bullet points or short paragraphs to make it easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Education First
✨Know Your Stuff
Before the interview, make sure you understand EF's mission and values. Familiarise yourself with their homestay programme and think about how your skills align with their needs. This will show that you're genuinely interested in the role and the company.
✨Show Your Empathy
As a Homestay Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully resolved conflicts or supported others. This will demonstrate your ability to build strong relationships with both students and hosts.
✨Be Organised
Since the role requires attention to detail and organisation, come prepared with a structured approach to your answers. You might even want to jot down a few notes on how you would manage multiple tasks during peak season. This will highlight your organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during the summer, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is right for you.
