At a Glance
- Tasks: Drive impactful CRM processes and enhance operational efficiency across the commercial team.
- Company: Dynamic company in London with a vibrant, multicultural team.
- Benefits: Competitive salary, career progression, and paid sabbatical for long service.
- Other info: Hybrid work model with supportive onboarding and development opportunities.
- Why this job: Make a real difference in driving business success and customer experience.
- Qualifications: 3-5 years in Revenue Operations with strong CRM knowledge, ideally Salesforce.
The predicted salary is between 60000 - 75000 £ per year.
Position
- Revenue Operations Manager (CRM & Business Processes)
- Office location: London – Hybrid (4 days per week in the office, 1 day remote)
The Opportunity
Ready to turn strategy into action and drive meaningful impact across a growing business?
As our Revenue Operations Manager, you’ll be responsible for creating and maintaining a single, scalable operating foundation across our commercial organization.
Acting as the bridge between business stakeholders and technical system teams, this role oversees the design, governance, and continuous improvement of commercial processes, CRM standards, data quality, and operational workflows.
The role ensures that our CRM and integrated systems support business objectives while driving consistency, efficiency, and scalability across commercial functions.
This is a business-facing role within the Revenue Operations team.
While the role works closely with Salesforce administrators, developers, and engineers, it is not a technical administration position.
- Your Work Will Directly Influence
- Accelerating new business productivity
- Driving Net Revenue Retention (NRR)
- Creating a seamless, high-quality customer experience across the entire lifecycle
- Building consistency, focus, and operational excellence across the revenue organization
Key Responsibilities
- Own the governance and continuous improvement of the company's CRM and commercial operating processes
- Partner with stakeholders to understand business requirements and translate them into efficient, scalable CRM solutions.
- Drive standardization of commercial processes across the customer lifecycle
- Define and maintain business rules, process documentation, data standards to ensure consistency.
- Monitor and improve CRM data quality, championing best practices for data management, ownership and compliance.
- Identify opportunities to streamline workflows, automate manual processes and improve operational efficiency.
- Work closely with Salesforce and other technical teams to prioritize, design and implement system enhancements.
- Support the integration of CRM and related systems to create a connected and scalable operating environment.
- Establish metrics and monitoring to measure process effectiveness, user adoption and operational performance.
- What Success Looks Like
- Establishing CRM governance and operating standards across the commercial organization.
- Simplifying and standardizing processes to improve productivity and consistency.
- Strengthening data quality and integrity to support business performance.
- Prioritizing and delivering high-impact process and system improvements.
- Helping sales leaders focus on what matters most and execute with confidence
- What You'll Bring
- Core Capabilities
- Exceptional communication skills with the ability to simplify complexity
- A collaborative, service-oriented approach that builds trust and influence
- Strong problem-solving and decision-making capabilities, using data and insight to guide recommendations.
- Naturally curious and proactive, with a passion for continuous improvement and operational excellence.
- A strong understanding of how operational excellence drives sales performance and customer outcomes
Skills & Experience
- 3-5+ year’s experience in Revenue Operations, Sales Operations, CRM Operations, Commercial Operations, or Business Operations roles.
- Strong understanding of CRM platforms, ideally Salesforce, from a business process and governance perspective.
- Experience leveraging AI and large language models (LLMs) across CRM and commercial systems.
- Knowledge of technology ecosystems, systems integration concepts, APIs , LLMs and MCPs
- Salesforce certification (e. g. Salesforce Administrator, Business Analyst, or Advanced Administrator) would be advantageous.
- Proven experience driving process design, standardization, and operational improvement initiatives.
- Proven ability to translate business needs into scalable operational solutions.
- Experience partnering with CRM administrators, sales teams and frontline leaders
- Strong business analysis and requirements gathering skills.
What We Offer
- Working in a multicultural global team with vibrant and energetic team of colleagues by your side
- Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities
- A competitive salary and benefits package
- Length of Service Recognition including paid sabbatical
- #LI-FE1
- #J-18808-Ljbffr
Revenue Operations Manager (CRM & Business Processes) employer: Education First
Hult International Business School is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from professional growth opportunities, a supportive environment, and the chance to make a meaningful impact through data-driven insights that enhance the educational experience. With a commitment to diversity and inclusion, Hult provides a unique platform for personal and career development in the fast-paced world of international business education.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Manager (CRM & Business Processes)
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We think you need these skills to ace Revenue Operations Manager (CRM & Business Processes)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Education First, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Education First
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Education First’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
