At a Glance
- Tasks: Be the friendly face for students, ensuring a vibrant campus experience.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Enjoy professional development, health insurance, and fun social events.
- Other info: Work in a dynamic, international environment with career growth opportunities.
- Why this job: Make a real difference in students' lives while gaining valuable skills.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
EF Manchester International Language Campus is looking for an organized and customer-focused individual to join our team as a Student Services Coordinator. In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging, and well-run campus experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.
Position Details:
- Full-time – 5 days per week
- Hourly contract with potential for permanent
- June 2026 start date
If you’re proactive, personable, and eager to gain experience within international business, we encourage you to apply.
Responsibilities:
- To provide outstanding customer service
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To maintain excellent relationships with sales colleagues, giving prompt, consistent service
- Participates in student intakes, including preparing welcome bags and producing student identification badges
- Deals with general daily student enquiries
- Provides support to the Student Services team regarding student attendance; monitoring and recording daily registers, following up with non-attending students
- Assist with student satisfaction follow ups as and when required
- Ensures reception area is kept clean, tidy & professional looking at all times
Requirements:
- Highly motivated, energetic, positive
- Excellent customer service skills
- Excellent communication & people skills
- Confident with IT
- Enjoys working in a busy & varied service environment
- Highly organised with attention to detail
- Ability to handle difficult situations with ease & remain calm & positive under pressure
- Flexible attitude to work and creative problem solver
All offers are subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.
Why you will love working with EF:
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee assistance program
- Private health insurance
- Life insurance
- Access to EF Hello language learning
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Student Services Coordinator in Manchester employer: Education First
EF Education First is an exceptional employer, offering a vibrant and supportive work culture at our Manchester International Language Campus. With a strong focus on professional development and a commitment to fostering innovation, employees enjoy numerous growth opportunities while working in a dynamic international environment. Our comprehensive benefits, including private health insurance and regular social events, ensure that staff feel valued and engaged as they contribute to our mission of opening the world through education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Coordinator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out EF's social media and website to understand their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for students, think of scenarios where you might need to handle inquiries or resolve issues. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. Highlighting your ability to stay calm under pressure will demonstrate that you're ready for the busy and varied service environment at EF.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Services Coordinator in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in busy environments like ours!
Be Personable and Proactive:In your written application, let your personality shine through! We love candidates who are proactive and can engage with students and staff alike, so don’t be shy about sharing your enthusiasm.
Tailor Your Application:Take the time to tailor your application to the role of Student Services Coordinator. Mention specific responsibilities from the job description and how your skills align with them. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at EF!
How to prepare for a job interview at Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Services Coordinator. Familiarise yourself with the key tasks like providing outstanding customer service and supporting students. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role is all about communication and building relationships, be prepared to share examples of how you've successfully interacted with others in previous roles. Think of specific situations where you handled difficult inquiries or created a welcoming environment, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring up instances where you managed multiple tasks effectively or maintained a tidy workspace. You could even mention how you keep track of student attendance or handle daily enquiries, as this shows you can thrive in a busy environment.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it's important to remain calm and positive, just like you would in a challenging situation at work. Practice answering common interview questions while keeping your composure. This will not only help you feel more confident but also showcase your ability to handle pressure gracefully.
