At a Glance
- Tasks: Coordinate homestay placements and ensure excellent customer service for students.
- Company: Join EF, a global leader in education with a mission to open the world through learning.
- Benefits: Flexible hours, social events, training opportunities, and potential live-in accommodation.
- Other info: Work in a vibrant, international environment with great career progression.
- Why this job: Make a real impact by creating enriching experiences for international students.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 12 - 15 £ per hour.
EF (Education First) Manchester International Language Campus is looking for a friendly, empathetic and customer-focused individual to join our team as Accommodation Coordinator.
Position Details:
- June 2026 start date
- Full-time, hourly paid, flexible hours
- 5 days a week
By building strong relationships with hosts and students, you’ll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you’ll be central to delivering excellent care and customer service. If you’re empathetic, personable and eager to gain experience within international business, we encourage you to apply.
Responsibilities:
- Processes & maintains homestay accommodation records using EF’s own accommodation database
- Recruits, markets, evaluates & selects suitable homestay accommodation
- Implements plans to optimize host family retention
- Deals with general daily student enquiries, logging all student communication on students’ records
- Follows up on accommodation issues raised in student evaluations
- Ensures concerns are escalated to managers/sales offices where appropriate
- Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date
Requirements:
- Previous experience in tele-sales and/or face-to-face customer service experience
- Experience in a language-learning environment (desired)
- Organised with a high level of attention to detail
- Capable of using your own initiative
- Complete fluency in English
- All offers are subject to a clear enhanced DBS check and two references
- Right to work in the UK upon commencement of your contract
Why you’ll enjoy working with EF:
- Work in a truly international environment
- Boost your CV with a world renowned organisation
- Regular social events
- Online and in person trainings
- Ambition is nurtured and career enhancement opportunities are available post summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Option to be a live-in position where accommodation and board is provided in return for residential duties (conditions apply)
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Accommodation Coordinator in Manchester employer: Education First
At EF, we pride ourselves on fostering a vibrant and inclusive work culture that values empathy and customer service. As an Accommodation Coordinator in our Manchester International Language Campus, you'll enjoy flexible working hours, opportunities for career progression, and the chance to work in a truly international environment. With regular social events and access to professional development, EF is dedicated to nurturing your ambitions while you help create enriching experiences for students and hosts alike.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching EF's values and mission. Show us how your skills align with our goal of creating enriching experiences for students and hosts alike.
✨Tip Number 3
Practice your customer service scenarios! Think about how you'd handle common queries or issues that students might face. We love candidates who can think on their feet and provide excellent care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team at EF.
We think you need these skills to ace Accommodation Coordinator in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and empathetic nature shine through. We want to see the real you, so don’t be afraid to share a bit about your experiences that highlight your customer-focused approach.
Tailor Your Application:Make sure to customise your application for the Accommodation Coordinator role. Highlight any relevant experience in customer service or tele-sales, and connect it back to how it can benefit our team at EF.
Be Detail-Oriented:Since the role requires a high level of attention to detail, ensure your application is free from typos and errors. A well-organised application reflects your ability to manage records and handle queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Education First
✨Know Your Stuff
Before the interview, make sure you understand EF's mission and values. Familiarise yourself with their approach to customer service and how they create enriching experiences for students and hosts. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As an Accommodation Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully resolved issues or supported customers. Highlighting your ability to build strong relationships will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role requires maintaining records and managing accommodation placements, demonstrate your organisational skills. Bring a notepad to jot down important points during the interview and mention any tools or systems you've used in the past to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
