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- Tasks: Lead the student services team, ensuring exceptional customer service and student satisfaction.
- Company: Join EF Education First, a global leader in education and cultural exchange.
- Benefits: Enjoy professional development, social events, and fast-tracked career opportunities.
- Why this job: Make a real difference for students while developing your leadership skills in a vibrant environment.
- Qualifications: Team player with customer service experience, especially with young people.
- Other info: Work in a multicultural setting with extensive training and global career prospects.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to develop your leadership and management skills within international business? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, EF Education First invites you to join us as Student Services Manager and be part of our mission to open the world through education.
EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers — creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange.
Your Role & Responsibilities
EF is searching for empathetic, energetic and organised individuals to join our summer 2025 team as a Student Services Manager. Based at our Brighton Junior summer school, this is the perfect opportunity to develop your leadership and customer service skills whilst gaining experience within an international organization.
As a Student Services Manager, you will lead the student services department, focusing on delivering exceptional customer service and enhancing student satisfaction throughout their time with EF. Student services has a link to all departments and as it is the core of the production of the EF school, no day will be the same. This means you will be involved in a number of different areas including preparing and running arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise.
The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks.
Requirements
- Must be a team player that can lead from the front, be outgoing and have great attention to detail
- Previous experience in a customer service environment, ideally working with young people
- You should be passionate about customer satisfaction and providing quality service
- Ability to work under pressure and in a high paced environment
- Legally able to work in the UK at commencement of employment
- Fluent in English
In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply!
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Extensive pre summer training provided
EF Education First – Our History and Values
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Student Services Manager in London employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Student Services Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching EF Education First. Check out their social media and website to understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your interview to demonstrate your skills and passion.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership position, think about times when you've taken charge or helped others. Highlight these moments in your interview to showcase your ability to lead and inspire a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Summer Student Services Manager in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and working with young people shine through. We want to see how you connect with our mission of opening the world through education!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences working with young people. We love seeing how your background aligns with the Student Services Manager role, so don’t hold back!
Be Yourself: We’re looking for authentic individuals who can bring their unique personality to the team. Don’t be afraid to let your character come through in your writing—show us what makes you, you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Education First
✨Know Your Stuff
Before the interview, make sure you understand EF Education First's mission and values. Familiarise yourself with their approach to customer service and how they engage with students from diverse backgrounds. This will help you demonstrate your alignment with their goals.
✨Show Your Passion for Customer Service
Be ready to share specific examples of how you've provided exceptional customer service in the past, especially in environments involving young people. Highlight any experiences that showcase your ability to handle challenging situations with empathy and professionalism.
✨Demonstrate Leadership Skills
As a Student Services Manager, you'll need to lead a team. Prepare to discuss your leadership style and provide examples of how you've motivated and managed others in previous roles. Think about times when you've gone above and beyond to support your team or improve student experiences.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This shows your genuine interest in the role and the company. You might ask about the training process for new staff or how the team collaborates to enhance student satisfaction.
