Summer Residence Supervisor in London

Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of our international students and helping them feel at home while in the UK? If so, challenge yourself this summer by working with EF Education First summer camp in Oxford.

EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

Your Role

EF Oxford Brookes has an exciting opportunity to support the Summer Residence Team, ensuring our international students are well cared for and that a safe and comfortable living environment is maintained at all times. This is an ideal role for anyone who is passionate about customer service, working with international students and with a strong ability to work independently and take ownership of situations. This role is available for 8 weeks during June, July & August.

Responsibilities:

• A constant presence at the student reception during the daytime based at our sole residence to ensure the smooth running of administration tasks relating to residence work such as preparing arrival information, organising keys and handling student queries.
• Follow up on attendance and welfare checks throughout the day in accordance with EF's Safeguarding and Missing Student policies.
• Discuss requirements for any students with special needs with the Welfare Lead and additional housing needs with the Residence Manager.
• Dealing directly with residence supplier to solve issues that may arise such as student lock-outs, or report maintenance issues to the supplier as required or directed by students and their leaders.
• Ensure follow up to maintenance reports is efficient and effective.
• Ensure standards of rooms and quality of services are maintained by conducting weekly building and room checks.
• To ensure the residences provide a comfortable, safe living environment.
• Maintain EF policies, accreditation criteria and Golden Rules.
• Provide the highest level of customer service at all times.
• Help maintain 'one team', where the different departments liaise and interact effectively and efficiently.
• Re-allocate any last minute booking or changes within residential accommodation on internal allocation system.
• Liaises with external suppliers where cleaning/maintenance issues are reported.
• Ensures the Summer Residence Manager is informed about residence availability.
• Ensures allocation information sent to residence suppliers is accurate and on time.
• Assists with arrival & departure documents and preparation of keys for all arrivals.
• Ensures access to basic cleaning materials, spare bedding and ready to do essential emergency cleaning if required for unexpected arrivals.
• Follows up any disciplinary issues together with the Summer Residence Manager and ensures sanctions are applied in line with EF's residence rules and regulations.
• Liaises with welfare team regarding any issues reported for residential students.
• Shares emergency duty on a rota basis.

Requirements:

• Must be a team player that can lead from the front, be outgoing and have great attention to detail.
• You should be passionate about customer service and providing quality.
• Ability to work under pressure and in a high paced environment.
• Fluent in English.
• In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!

All offers are subject to a clear enhanced DBS check and two references. Right to work in the UK upon the commencement of your contract. This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this.

Why you will love working with EF Oxford Brookes:

• Continuous professional development.
• Work in a truly international environment.
• Regular social events.
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided.
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
• Global career opportunities.
• External trainings on safeguarding and mental health first aid.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.