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For Companies At a Glance
- Tasks: Lead a vibrant residence for international students, creating unforgettable experiences.
- Company: Join EF Education First, a global leader in education and cultural exchange.
- Benefits: Professional development, social events, and global career opportunities await you.
- Why this job: Make a real impact while enhancing your leadership skills in a multicultural environment.
- Qualifications: Team management experience and a passion for customer service are key.
- Other info: Enjoy a dynamic work atmosphere with extensive training and support.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to develop your leadership and management skills within international business? Does the prospect of running a residence full of language students from around the world excite you? If so, EF Education First invites you to join us as Residence Manager and be part of our mission to open the world through education.
Your Role
Tasked with being in charge of the onsite residence staff; you will create a home from home environment for our international students by assisting your residence leaders in guiding their groups from the unfamiliar to the unforgettable. If you are looking for a hectic yet sociable, fun yet challenging work environment, we would love to hear from you. In return, we offer you a great community in which to work and develop your professional skills. After a summer of working as a Residence Manager, you will leave having created truly amazing memories for your students and will have managed a team of international staff. You will expand your organisational skills to ensure the room allocations are maximised and that our logistics systems are up to date.
Responsibilities
- Working with the summer management team to deliver an exceptional experience to our students.
- A live-in position that sees you having the overall responsibility for a hotel/residence and the students/staff who are staying there.
- You will manage room assignments, coordinate arrivals and departures, and ensure a seamless experience for our students.
- You will liaise with residence owners and staff on anything from cleaning, maintenance, to theme events and safety.
Requirements
- A flexible approach to hours of work undertaken is essential.
- Experience of managing or leading a team desirable.
- Highly motivated, energetic, positive.
- Customer service orientated, friendly & approachable manner.
- Able to remain calm under pressure & to diffuse potentially difficult situations.
- Sensitive to needs of international students living away from home.
- Excellent communicator with students, colleagues, and external clients.
- Attention to detail, organized & thorough.
All offers are subject to a clear enhanced DBS check and two references. Right to work in the UK on commencement of employment.
Why you will love working with EF
- Continuous professional development.
- Work in a truly international environment.
- Regular social events.
- Ambition is nurtured and fast‐tracked career enhancement opportunities are provided.
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
- Global career opportunities.
- Extensive pre-summer training provided.
EF Education First – Our History and Values. EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Manager in London employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EF's mission and values. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and customer service experience can create that 'home from home' vibe for students.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed logistics in past roles. Whether it’s coordinating events or handling room assignments, highlight your attention to detail and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your chat to remind them why you’re the perfect fit. And remember, apply through our website for the best chance!
We think you need these skills to ace Summer Residence Manager in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and cultural exchange shine through. We want to see how excited you are about creating a welcoming environment for international students!
Highlight Your Leadership Skills: Make sure to showcase any experience you have in managing or leading teams. We’re looking for someone who can inspire and guide others, so share examples of how you've done this in the past.
Be Personable and Approachable: Since you'll be working closely with students from all over the world, it’s important to convey your friendly and approachable nature in your application. Use a warm tone and share experiences that demonstrate your customer service skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residence Manager. Familiarise yourself with the key tasks like managing room assignments and coordinating arrivals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this position involves managing a team, be ready to share examples of your leadership experience. Think about times when you've successfully led a group or resolved conflicts. Highlighting these experiences will show that you're capable of creating a positive environment for students and staff alike.
✨Emphasise Your Customer Service Mindset
As a Residence Manager, you'll need to be friendly and approachable. Prepare to discuss how you've provided excellent customer service in the past. Share specific instances where you went above and beyond to meet someone's needs, especially in a multicultural setting.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle challenging situations, such as dealing with homesick students or managing logistics under pressure. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm. This will show that you're ready for the fast-paced environment at EF.
