Program Manager in London

We are seeking a proactive and highly organized Program Manager to join our Program Management Team. This role is central to the academic and operational success of our programs, serving as a key liaison between students, faculty, and administrative departments. The ideal candidate will be passionate about education, committed to excellence, and thrive in a dynamic, fast-paced environment.

The Program Manager is responsible for overseeing the day-to-day operations of the BBA program, ensuring seamless coordination between faculty, students, and registry functions. This role demands a high level of professionalism, attention to detail, and a student-centered approach. You will manage academic projects, support faculty in course delivery, advise students, and collaborate with internal teams to uphold academic standards and enhance the student experience.

• Faculty Support and Coordination
  • Act as a key point of contact for faculty, ensuring timely and high-quality course preparation and delivery.
  • Collaborate with faculty to deliver Internships, Thesis and academic projects such as the Hult Business Challenge (HBC).
  • Support faculty in the use of myCourses (Canvas-based LMS).
  • Maintain accurate faculty data and ensure course pages are up to date, aligned with academic standards, and subject to regular quality assurance reviews.
  • Monitor and evaluate the integration and usage of external learning platforms such as Coursera, Forage, and Perlego to enhance curriculum delivery and student engagement.
  • Review and manage grade submissions, ensuring accuracy and compliance with institutional policies.
  • Assist with the SGR/CA (Student Grade Review/Course Assistant) processes.
  • Coordinate guest speakers and field trips, ensuring logistical and academic alignment.
  • Organize and support faculty events, including regular meetings, summits, and accreditation visits as needed.
• Registry and Academic Administration
  • Maintain accurate student records, academic status, and grade entries.
  • Manage course scheduling, enrollment, student’s status changes and registration processes.
  • Oversee degree requirements and coordinate degree conferral.
  • Work with the Director of Programs and Registrar to collect and report data for external bodies and accreditation purposes.
  • Provide academic support for course selection and registration.
  • Provide data to support with student’s wellbeing checks on a weekly basis.
  • Maintain accurate faculty records to share as needed with stakeholders.
• Student-Facing Program Management
  • Serve as the first point of contact for student queries, providing clear and consistent academic advising and support.
  • Manage day-to-day program operations, including special accommodations, mitigating circumstances, and academic advising.
  • Support students on academic probation, leave of absence, and transitions into or out of the school.
  • Lead and participate in student orientation, graduation, and leadership training events (e.g., H.S.A.).
  • Oversee student academic projects, internships, theses, and challenges such as HBC.
  • Provide mentorship and guidance to students, fostering academic success.
• Additional Responsibilities
  • Represent the institution at recruitment events such as weekend Open Houses, presenting to prospective students and parents.
  • Manage academic communications across platforms including myHult, email newsletters, digital screens, and other media.
  • Support all academic services and perform other duties as required to ensure program excellence.

• Exceptional organizational and project management capabilities.
• Strong interpersonal and communication skills, with cultural sensitivity.
• High attention to detail and analytical thinking.
• Creative and innovative mindset with a proactive approach to problem-solving.
• Ability to manage multiple priorities and maintain composure under pressure.
• Personable and persuasive, with strong influencing skills and relationship-building abilities.
• Passionate about delivering high standards of customer service.
• Collegial and collaborative, able to work effectively across teams and campuses.

• Bachelor’s degree required; Master’s degree preferred.
• Significant experience in a student-facing role; academic administration experience is a plus.
• Proficiency in Microsoft Office (especially Excel) and database tools (e.g., Salesforce).
• Native-level English fluency (written and spoken).
• Proven commitment to outstanding customer service and student support.

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique.

This position requires on-campus presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance must be coordinated with campus team to ensure adequate team coverage on campus. Note that the WFH allowance is subject to change in accordance with School review.