Engagement Coordinator in London

We are looking for a proactive and student-focused Student Engagement Coordinator to support prospective students throughout their journey, from initial enquiry to application. The ideal candidate will have excellent communication skills, keen attention to detail, and the ability to manage multiple tasks efficiently. This role requires strong customer service abilities, cross-team collaboration, and comfort working with systems such as Salesforce and Microsoft Office.

Key Responsibilities and Duties:

• Customer Service and Relationship Building: Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving. Respond to student inquiries via WhatsApp, phone, email, and other communication channels with a high level of professionalism and attention to detail. Proactive outreach to engaged students to support in the application process. Maintain up-to-date knowledge of programs, application processes, and deadlines to provide accurate guidance to students. Ensure a positive and seamless experience throughout the student journey.
• Teamwork and Collaboration: Work closely with regional teams to ensure students' needs are met efficiently. Proactively escalate potential risks, student concerns, and conversion opportunities to appropriate team members and management. Contribute to a collaborative and supportive team environment.
• Data and Technical Operations: Accurately manage student records and engagement activities in Salesforce. Perform timely and precise data entry and reporting to support decision-making and student tracking. Use Microsoft Office tools (Excel, Word, etc.) to support reporting, document preparation, and information sharing.
• Time Management and Organization: Effectively handle multiple student applications and inquiries simultaneously. Prioritize tasks to ensure deadlines and turnaround times (TAT) are consistently met. Maintain an organized and responsive workflow to manage a high volume of student interactions.
• Targets and Goals: Ensure daily, weekly, monthly KPI’s are met. Contribute to overall team targets and application numbers.

Qualifications and Skills Required:

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in sales, customer service, student engagement or a similar role.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Familiarity with Salesforce and Microsoft Office (Excel, Word, Outlook).
• Attention to detail and commitment to delivering high-quality service.

About Hult: Hult is a private, non-profit, triple-accredited business school for the rising, innovative generation. We have four global rotational campuses (Boston, London, San Francisco, Dubai) where students can actively participate in the business world through our four-year undergraduate program. With students from over 150 different countries, students work in diverse teams to create solutions to practical, hands-on challenges from day one. With the guidance of professors with decades of industry experience, students are taught to put newly acquired skills to the test immediately, thus demonstrating their success in the real business world. Each student's personal coach is there to help them connect their learning path to their career path, making success the norm for our alumni - 97% of which are employed within 6 months of graduating. Hult is meant for students who have a serious interest in global business and want to challenge the status quo.

Equal Opportunities at Hult: Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you need accommodation to help you in the interview process, please submit this with your inquiry. Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural work environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we would love to hear from you.