Emergency Response Specialist in London

London is seeking a dedicated, caring and proactive Emergency Support Coordinator to join our team for summer 2026. In this role, you will be at the heart of our operations, supporting international students and staff during what will be an unforgettable summer for all involved.

Position Details

• Full-time 6 days a week
• Role available between June 22nd – 21st August 2026 (minimum two-week commitment)
• Accommodation provided if necessary

If you are passionate about providing exceptional customer service, adept at managing challenging situations and able to stay calm under pressure, we’d love to hear from you.

Responsibilities

• Manage EF's emergency phone, serving as the first point of contact for stakeholders
• Respond promptly to emergency calls and implement EF’s crisis management protocols
• Manage weekend departures and arrivals: Monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
• Coordinate departure and arrival schedules with the central transportation team and local suppliers
• Accurately log emergency calls, actions, and incidents in the reporting system
• Invoice emergency-related transfers and accommodations while maintaining detailed records
• Provide empathetic, professional support to students during crises or emergencies
• Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
• Address student feedback and complaints promptly, ensuring high levels of satisfaction
• Build relationships with local suppliers to support students' diverse needs
• Adhere to EF’s safeguarding policies to ensure students' safety and well-being
• Conduct welfare checks for students requiring additional support
• Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
• Collaborate with external agencies (e.g., social services) to address urgent welfare needs

Requirements

• Outstanding communication and interpersonal skills
• Interest or experience in logistics and emergency response
• Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems
• Analytical mindset with exceptional organizational skills
• Ability to remain calm under pressure, with a solution-oriented approach
• Compassionate and sensitive to the diverse cultural needs of international students
• Sociable, energetic, and motivated with a hands-on attitude
• Strong time management and attention to detail
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Boost your CV this summer with a world renowned organisation
• Regular social events
• Pre-summer online and in person trainings
• Ambition is nurtured and job opportunities are available post summer
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Access to EF Hello language learning
• Employee assistance program

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.