At a Glance
- Tasks: Manage client accounts and drive renewals of language training programs globally.
- Company: EF Corporate Learning, the world's largest corporate language training provider.
- Benefits: Competitive salary, supportive onboarding, and career progression opportunities.
- Other info: Work in a multicultural environment with opportunities for personal growth.
- Why this job: Join a vibrant team and make a real impact in global language learning.
- Qualifications: Fluency in English and Portuguese, strong communication skills, and sales experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
Who are we? EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years. Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.
The Opportunity: Our Renewal Sales Team, based in London, is looking for an Account Manager to work with EFCL’s mid-market clients situated across the globe. You will play a crucial role in managing existing client accounts, ensuring continued success and satisfaction, and driving renewals of the language training programs by working with client HR and L&D stakeholders. The role is based in our Global EF office in Chelsea, London with a possibility to work from home on Fridays.
Key responsibilities:
- Own the B2B renewal sales cycle end-to-end — from discovery and needs analysis to value proposition delivery and negotiations with senior stakeholders.
- Drive account growth by identifying expansion opportunities through proactive outreach, strategic relationship building, and service level optimization.
- Write and deliver compelling pitch presentations, demonstrating deep market understanding and clearly positioning our services against competitors.
- Coordinate and execute learning program operations to enhance client engagement, satisfaction, and long-term retention.
- Monitor KPIs, identify trends, and take action to ensure timely and successful renewals.
- Collaborate with global teams across sales, customer success and operations to deliver seamless customer experiences.
- Set objectives, forecast renewals and growth opportunities, and maintain accurate reporting of pipeline and sales activities.
The skills & experience we look for:
- Strong communication and relational skills.
- Excellent organizational and project management skills.
- Passion for selling high quality solutions that deliver real business impact for clients.
- Analytical skills and ability to uncover stories behind the data.
- Fluency in English and Portuguese (Brazilian Portuguese strongly preferred). Professional working proficiency in any additional language skills are a plus.
- Experience working in sales, customer success or education and/or with business stakeholders is a plus.
What we offer:
- Working in a multicultural global team with vibrant and energetic colleagues by your side.
- Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities.
- A competitive salary and benefits package.
- Length of Service Recognition including paid sabbatical.
To thrive at EF, you will:
- Have strong personal drive and energy.
- Be curious about our clients’ businesses and how our solutions can enable their success.
- Possess an entrepreneurial spirit with a nothing is impossible mindset.
- Be excited by having ownership and autonomy.
- Enjoy working in a fast-paced results-driven environment.
- Be passionate about learning and language.
With campuses and offices in over 50 countries, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Portuguese speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Education First. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Education First before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Portuguese speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Education First:Your cover letter is your chance to shine! Tell us why you want to work at Education First specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Education First!
How to prepare for a job interview at Education First
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
