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- Tasks: Lead accommodation operations and ensure students feel at home in London.
- Company: Join EF Education First, a global leader in education and cultural exchange.
- Benefits: Competitive salary, career development, and a vibrant international work environment.
- Why this job: Make a real impact on student experiences while enhancing your leadership skills.
- Qualifications: Strong leadership and communication skills, with a passion for customer service.
- Other info: Dynamic role with opportunities to grow within a global network.
The predicted salary is between 36000 - 60000 ÂŁ per year.
EF Education First is seeking a proactive and service-oriented Accommodation Manager to lead our accommodation operations at the EF London International Language Campus. Full-time/Permanent contract. Salary to be discussed at interview. Campus based within walking distance of Waterloo station.
In this pivotal role, you’ll oversee our homestay and private accommodation network, ensuring every student enjoys a true “home away from home.” You’ll manage and inspire a dedicated team, strengthen relationships with hosts and suppliers, and drive continuous improvements in quality, customer satisfaction, and operational efficiency. This is an exciting opportunity to make a real impact on student experience while developing your leadership, communication, and entrepreneurial skills within an international business environment.
Responsibilities:
- Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation.
- Manages a team of full time and part time homestay coordinators, recruiters and visitors.
- Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.
- Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF’s safeguarding policy for under 18’s.
- Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.
- Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.
- Liaises with finance department to ensure prompt and accurate processing.
Accommodation Manager in London employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF Education First on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching EF's values and mission. Show us how your experience aligns with our goal of creating a 'home away from home' for students. We love candidates who share our passion!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Accommodation Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about creating a fantastic experience for students and how you can contribute to our mission at EF Education First.
Tailor Your CV: Make sure your CV is tailored to the Accommodation Manager role. Highlight relevant experience in managing teams, customer service, and any previous work with accommodation or hospitality. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at EF Education First.
How to prepare for a job interview at Education First
✨Know Your Stuff
Make sure you understand the role of an Accommodation Manager inside out. Familiarise yourself with EF Education First's values and how they relate to student accommodation. This will help you demonstrate your passion for creating a 'home away from home' during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you inspired your team or improved processes. This will show that you have the leadership qualities needed to manage homestay coordinators and ensure targets are met.
✨Customer Service is Key
Since this role involves handling student queries and complaints, be ready to discuss your approach to customer service. Share instances where you turned a negative experience into a positive one, highlighting your problem-solving skills and commitment to student satisfaction.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the challenges the accommodation team currently faces or how success is measured in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
