At a Glance
- Tasks: Create memorable guest experiences and assist with reception tasks.
- Company: Join the award-winning Ashridge House, a stunning neo-gothic mansion.
- Benefits: Enjoy 20 days holiday, gym access, pension scheme, and life insurance.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team delivering exceptional service in hospitality.
- Qualifications: Valid driver's licence and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Front of House Manager
Shifts: Four days on and Four days off, 12‑hour shifts including weekends.
We are looking for a Guest Services Assistant to work with our friendly Front of House team to create a warm and memorable guest experience. The role includes welcoming our guests upon arrival, providing directions and any support required for their stay, in addition to reception support and other Front of House tasks as required. This is a hands‑on, customer‑focused role where you will be between greeting guests at the front of the property and being based in the Gatehouse office supporting with queries and other guest needs. Please note, certain hours of this role will require being outside to greet our guests as they arrive.
Key Responsibilities include:
- Guest Welcome & Farewell: Provide a warm and professional greeting to all guests, opening doors on arrival and departure and ensuring a memorable first impression.
- Reception Support: Assist the reception team with guest check‑in and check‑out processes when required.
- Luggage Assistance: Help guests with loading and unloading luggage, transporting belongings to and from reception or guest rooms.
- Guest Assistance: Provide directions, share information about local attractions, and respond to guest queries in a helpful and professional manner.
Who are you?
- Full valid driver’s licence (essential)
- Strong attention to detail
- Proactive, approachable, and service‑oriented
- Excellent communication and interpersonal skills
If you take pride in delivering outstanding guest experiences and enjoy working in a dynamic, customer‑focused environment, we would love to hear from you.
20 days of paid holiday per year plus bank holidays
Free access to onsite gym and pool facilities
Company pension scheme
Life Insurance
Income Protection
About Ashridge
Ashridge House is an award‑winning Grade 1 listed neo‑gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.
When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.
Guest Services Assistant employer: Education First
Hult International Business School is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from professional growth opportunities, a supportive environment, and the chance to make a meaningful impact through data-driven insights that enhance the educational experience. With a commitment to diversity and inclusion, Hult provides a unique platform for personal and career development in the fast-paced world of international business education.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ashridge House. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about creating memorable experiences, think of scenarios where you might need to assist guests. Role-play with a friend or family member to boost your confidence in handling various situations.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and shows your enthusiasm for the position. Plus, it’s super easy to do!
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and any relevant experiences that make you a great fit for the Guest Services Assistant role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your attention to detail, communication skills, and any experience in hospitality or customer service. This shows us that you understand what we’re looking for and how you can contribute to our team.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application reflects your commitment to providing excellent service, just like we do at Ashridge House!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at Education First
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Guest Services Assistant. Familiarise yourself with tasks like guest greetings, luggage assistance, and providing local information. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your People Skills
Since this role is all about creating memorable guest experiences, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your communication skills and any situations where you went above and beyond to help someone.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the welcoming atmosphere of Ashridge House.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
