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- Tasks: Manage client accounts and drive renewals for language training programs.
- Company: EF Corporate Learning, the world's largest corporate language training provider.
- Benefits: Competitive salary, career progression, and a supportive multicultural team.
- Other info: Work in a vibrant environment with opportunities for personal growth.
- Why this job: Make a real impact by helping clients succeed with language training.
- Qualifications: Strong communication skills and experience in sales or customer success.
The predicted salary is between 35000 - 45000 £ per year.
Who are we? EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years. Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.
The Opportunity Our Renewal Sales Team, based in London is looking for Account Managers to work with EFCL’s mid-market clients situated across the EMEA region. You will play a crucial role in managing existing client accounts, ensuring continued success and satisfaction, and driving renewals of the language training programs by working with client HR and L&D stakeholders. The role is based in our Global EF office in Chelsea, London with a possibility to work from home on Fridays.
Key responsibilities
- Own the B2B renewal sales cycle end-to-end — from discovery and needs analysis to value proposition delivery and negotiations with senior stakeholders
- Drive account growth by identifying expansion opportunities through proactive outreach, strategic relationship building, and service level optimization
- Write and deliver compelling pitch presentations, demonstrating deep market understanding and clearly positioning our services against competitors
- Coordinate and execute learning program operations to enhance client engagement, satisfaction, and long-term retention
- Monitor KPIs, identify trends, and take action to ensure timely and successful renewals
- Collaborate with global teams across sales, customer success and operations to deliver seamless customer experiences
- Set objectives, forecast renewals and growth opportunities, and maintain accurate reporting of pipeline and sales activities
The skills & experience we look for
- Strong communication and relational skills
- Excellent organizational and project management skills
- Passion for selling high quality solutions that deliver real business impact for clients
- Analytical skills and ability to uncover stories behind the data
- Fluency in English and at least one other European language (e.g. German, French, Spanish, Italian)
- Professional working proficiency in any additional languages (Finnish, Swedish, Dutch) is a plus
- Experience working in sales, customer success or education and/or with business stakeholders is a plus
What we offer
- Working in a multicultural global team with vibrant and energetic colleagues by your side
- Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities
- A competitive salary and benefits package
- Length of Service Recognition including paid sabbatical
To thrive at EF, you will:
- Have strong personal drive and energy
- Be curious about our clients’ businesses and how our solutions can enable their success
- Possess an entrepreneurial spirit with a nothing is impossible mindset
- Be excited by having ownership and autonomy
- Enjoy working in a fast-paced results-driven environment
- Be passionate about learning and language
With campuses and offices in over 50 countries, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Account Manager employer: Education First
Contact Detail:
Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF Corporate Learning on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Show us how your passion for language and learning aligns with EF's mission. We love candidates who can connect their personal drive to our goals!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your communication skills, so rehearse how you’d present our services to potential clients. Make it engaging and show us your understanding of the market.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed with our language training solutions.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Account Manager role. We love seeing how your skills can directly contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Education First
✨Know Your Stuff
Before the interview, dive deep into EF Corporate Learning's history and their unique approach to language training. Familiarise yourself with their services and how they stand out from competitors. This knowledge will help you articulate how your skills can contribute to their mission.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare to demonstrate your ability to engage with clients effectively. Think of examples where you've successfully built relationships or resolved issues, and be ready to share these during the interview.
✨Be Data-Driven
Since the role involves monitoring KPIs and identifying trends, come prepared with examples of how you've used data to drive decisions in past roles. Highlight your analytical skills and how they can help EF enhance client engagement and satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions that show your curiosity about the company and its clients. Inquire about their current challenges in the EMEA region or how they measure success in client renewals. This not only shows your interest but also helps you gauge if the role is the right fit for you.