Training & Support Officer - EdIS/C2k (Various Localities) in London

Job Purpose: Provide, under the direction of a Locality Manager, a range of training and support services to administrative, teaching and management staff in schools so that they can make effective use of the EdIS/C2k system.

Scope & Context: The postholder will contribute to the development of an overall implementation strategy in relation to aspects of the EdIS/C2k system and provide training and school‑based/Service Desk support as directed by the Locality Manager. The post holder will also support staff in the Core and Resources modules and in the general usage of the EdIS/C2k systems. As EdIS/C2k operates province‑wide, the postholder may be required to support the service across the Authority.

Responsibilities:

• Assist with the design, development and delivery of in‑service strategies that help schools effectively use the EdIS/C2k services, especially the Office Administration elements.
• Plan and deliver effective training to administrative, teaching and management staff within guidelines provided by the Locality Manager, including whole‑school in‑service training where necessary.
• Assist with ongoing development and enhancements to Office Administration aspects of school‑based systems.
• Help staff make effective use of a range of Management Information System elements.
• Contribute to the customisation of schools’ systems and associated documentation.
• Advise staff on security and control procedures in relation to their systems.
• Provide appropriate Service Desk and on‑site support to staff in schools.
• Assist with team administration as required.
• Deliver in‑service training to colleagues in EdIS/C2k and other school support services.
• Provide progress reports and updates to Senior Management as required.
• Provide feedback to the Locality Manager on school satisfaction with the EdIS/C2k system and related work.
• Assist with research, development and enhancements of EdIS/C2k systems through pilot testing, quality‑assurance and cross‑project meetings.
• Undertake any other duties from time to time as required by the Locality Manager.

Essential Criteria – Section 1:

• Hold an HNC/HND or higher qualification and have three years of demonstrable administrative experience using Microsoft Word and Excel; OR have five years of such experience.
• Demonstrable experience of school office administrative processes.
• Knowledge of C2k services to schools and the Core and Resources aspects of schools’ Management Information Systems.
• A high level of ICT competency through use of a range of software applications.

Additional Essential Criteria – Section 2:

• High level of interpersonal skills.
• Ability to communicate effectively and build working relationships within a team.
• Excellent ICT skills.
• Good organisational skills and ability to manage a busy workload to deliver results on time.
• Flexibility to meet changing demands and to prioritise and delegate as required.
• Ability to use initiative and judgement to solve problems and respond to others.
• Responsive and customer‑focused approach to work.

Desirable Criteria – Section 3:

• Demonstrable experience of training and support in an educational setting.
• Alignment with the EA’s values and commitment to equality and excellence in service delivery.

Other Requirements:

• Must have access to a suitable vehicle, appropriately maintained and insured for Education Authority business, or provide sufficient information that an alternative form of transport will enable efficient mobility requirements of the post.
• Candidate must obtain an Enhanced Disclosure of Criminal Background Certificate under the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007, and will be expected to bear the cost of the certificate.

The Education Authority is an Equal Opportunities Employer.