Training & Support Officer - EdIS/C2k (Various Localities) - Four posts in Antrim

PERSON SPECIFICATION NOTES TO JOB APPLICANTS

1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.

2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise.

3. The stage in the process when the criteria will be measured is outlined in the table below.

4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.

5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.

6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.

Section 1 - Essential Criteria

• Hold a third level qualification (HNC or above) and have three years’ administrative experience involving the use of Microsoft Word and Excel OR five years’ administrative experience involving the use of Microsoft Word and Excel.
• Demonstrable experience of school office administrative processes.
• Knowledge of C2k services to schools and the Core and Resources aspects of schools’ Management Information Systems.
• A high level of ICT competency through use of a range of software applications.
• The successful candidate will be required to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner.

Section 2 - Essential Criteria

• A high level of interpersonal skills.
• Ability to communicate effectively to build working relationships within a team.
• Excellent ICT skills.
• Good organisational skills and ability to organise a busy workload to deliver effective results on time.
• Flexibility to meet changing demands and to prioritise and delegate as required.
• Ability to use own initiative and judgement to solve problems and respond to others.
• Ability to take a responsive and customer focused approach to work.

Values Orientation: Evidence of how your experience and approach to work reflect EA’s ethos and values.

Section 3 - Desirable Criteria

• Demonstrable experience of training and support in an educational setting.

Our Values: Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery.

DISCLOSURE OF CRIMINAL BACKGROUND: The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’. In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background.

APPLICANT GUIDANCE NOTES: To view the applicant guidance notes, please click here.

The Education Authority is an Equal Opportunities Employer.

JOB PURPOSE: Provide, under the direction of a Locality Manager, a range of training and support services to administrative, teaching and management staff in schools in order that they can make effective use of the EdIS/C2k System.

MAIN DUTIES & RESPONSIBILITIES:

• Assist with the design, development and delivery of in-service strategies which will contribute to the effective use by schools of the services provided by EdIS/C2k.
• Plan and deliver effective training to the administrative, teaching and management staff in schools.
• Assist with the ongoing development and enhancements to Office Administration aspects of school-based systems.
• Assist staff in schools to make effective use of a range of elements of their Management Information System.
• Contribute to the customisation of schools’ systems and associated documentation.
• Advise staff in schools on security and control procedures in relation to their systems.
• Provide appropriate Service desk and on-site support to staff in schools.
• Assist with administration within the team as required by the Locality Manager.
• Deliver in-service training to colleagues in EdIS/C2k and in other school support services.
• Provide progress reports and updates to Senior Management as required.
• Provide feedback to the Locality Manager on levels of satisfaction in schools regarding the EdIS/C2k system.
• Assist with ongoing research, development and enhancements of aspects of EdIS/C2k systems.
• Undertake any other duties which may from time to time be required by the Locality Manager.

This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.

In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.