Regional Operations Supervisor (Catering) in Antrim

You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.

The stage in the process when the criteria will be measured is outlined in the table below. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.

Section 1 - Essential Criteria

• Hold one of the following (1, 2 or 3):
• HND in a Catering related subject OR Professional Qualification Final Membership Exam Part B Professional Diploma, (Institute of Hospitality) or equivalent or higher examination qualification AND have two years’ demonstrable experience in a supervisory role within the catering industry.
• Level 4 Management Qualification or equivalent or higher examination qualification OR HNC in a Catering related subject OR Intermediate Membership Examination Part A Professional Certificate in Hospitality Studies (Institute of Hospitality) OR BTEC National Diploma in a catering related subject or an equivalent qualification AND have three years’ demonstrable experience in a supervisory role within the catering industry.
• Have four years’ demonstrable experience in a supervisory role within the catering industry.
• Demonstrable experience in the use of the Microsoft Office Software Packages.
• Demonstrable knowledge of legislation & regulations in relation to food safety.
• Demonstrable knowledge of legislation & regulations in relation to health and safety (including COSHH) legislation.
• Ability to simultaneously manage a range of tasks and conflicting priorities.
• The successful candidate will be required to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner.
• Ability to work flexibly, and adapt at short notice to meet organisational needs, including working in different locations.

Section 2 - Essential Criteria

• Good organisational skills and ability to prioritise a busy workload to deliver effective results on time.
• Ability to communicate and work effectively with others and provide leadership to a team when required.
• Ability to use own initiative and judgement to solve problems and respond to others.
• Ability to take a responsive and customer focused approach to work.

Our Values

Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery.

Disclosure of Criminal Background

The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’. In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate.

Job Purpose

This is an extremely exciting opportunity not to be missed for a Regional Operations Supervisor with previous multi-site experience to join a catering service with ambitious plans for the future. Reporting to the Regional Operations Manager (ROM), you will be responsible for supporting the operational running of School Meals Kitchens and Dining Centres within your designated area.

The person we are looking for will have strong people management and interpersonal skills; exceptional customer service acumen; a good eye for detail, and the ability to prioritise tasks, to assist the ROM to meet deadlines, and to nurture, train, support and develop people. Excellent practical cooking skills are required to support the provision of a high-quality School Meals Service.

Main Duties and Responsibilities

• Assist the ROM in overseeing and managing dispersed teams, motivating and enthusing people to deliver results, and effectively managing and resourcing Mobile Teams within the Catering Service.
• Manage the service provision in a School Meals Kitchen due to staff absences, including the responsibility for ordering supplies, completing monthly financial returns, and handling monies for banking.
• Support the ROM in the administrative procedures and processes to ensure the smooth running of the catering services, i.e., procurement needs and interviewing and selection of staff.
• Participate in grievance and disciplinary panels as and when requested.
• Support the ROM in delivering best practices and delivery of the Catering Service.
• Participate and lend support to recruitment campaigns.
• Ensure all new staff receive the agreed induction training and associated information when commencing employment.
• Encourage team participation of all staff within the EA Health and Wellbeing initiatives.
• Deliver training modules to kitchen-level staff in various areas.
• Work along with your ROM to participate in the work of the Service Improvement Team to implement agreed strategies and encourage innovation and creativity.
• Promote good relations, equality of opportunity and pay due regard for equality legislation at all times.
• Identify areas of improvement and ensure an agreed action plan with your ROM is put in place.
• Ensure all food guidelines are implemented and monitored, EA Menus, menu format, and portion controls are operational within your School Meals Kitchens.
• Review and arrange training schedules and venues as required.
• Assist the ROM with the review and revision of catering systems and work processes as and when required.
• Responsible for the management of risk through identification and managing such risks within the working environment.
• Ensure all EHO reports are recorded for data purposes and any actions highlighted by the EHO are actioned, closed and recorded promptly following the inspection.

Other Responsibilities

• Comply with the Authority’s policy on Data Protection and EA’s Candidate Privacy Notice.
• Comply with the Authority’s Equal Opportunities Policy, relevant Codes of Employment and Practice and other relevant legislation.
• Participate as required in other activities to build the reputation and promotion of the EA Catering Service.
• Attend mandatory training and enforce team attendance when requested.
• The post holder may occasionally be required to work outside normal office hours.