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- Tasks: Support the Club Manager in delivering a 5-star experience and oversee daily operations.
- Company: Join Educated Body, a luxury health and fitness company with exciting career growth.
- Benefits: Enjoy career progression, holiday off, and a vibrant social calendar with your team.
- Other info: Flexible hours with opportunities to work at multiple locations.
- Why this job: Combine leisure management and personal training for a dynamic and rewarding career.
- Qualifications: Fitness qualification and two years of industry experience required.
The predicted salary is between 24000 - 36000 £ per year.
We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!
Benefits
- Career progression and learning opportunities
- Contracted hours with the opportunity to increase your earnings by personal training
- A stunning work environment
- Holiday, pension and your birthday off!
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host:
- A Gym with unrivalled top of the range equipment
- A stunning Swimming Pool with a Sauna/ Spa
- An extensive Group Exercise programme
- Personal Training
- Beauty Therapy rooms
- Areas for relaxation and wider wellbeing services
We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.
Your role
The job of Duty Manager is to support the Club Manager in delivering a 5* experience for the residents, guests and external contractors at the development. The role entails a blend of operational, fitness and customer service duties.
Operational: Opening or closing the facility overseeing the day to day running of the facility including, health and safety checks, pool testing, ensuring exceptional brand standards are being met.
Fitness: Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift.
Customer service: Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
This unique hybrid position of Duty Manager / Personal Trainer offers two stable career pathways, one is leisure management and the other is to have a really successful PT client base - both equally as available from this position! We are currently able to offer 24 hour per week contract, with an option to work additional days at other local Clubs. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.
Qualifications and Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn. If this sounds of interest, please apply today!
Duty Manager - Canary Wharf employer: Educatedbody
Contact Detail:
Educatedbody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Canary Wharf
✨Tip Number 1
Network like a pro! Reach out to current employees at Educated Body on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for fitness and customer service shine through. Remember, they’re looking for someone who fits into their friendly and supportive environment.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios as a Duty Manager. They want to see how you’d maintain those 5-star standards in real-life situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Duty Manager - Canary Wharf
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us see your enthusiasm for the fitness industry shine through! Share your experiences and what drives you to deliver top-notch customer service in a luxury environment.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience, especially in high-end settings, and showcase your skills in both fitness and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Educated Body!
How to prepare for a job interview at Educatedbody
✨Know the Company Inside Out
Before your interview, take some time to research Educated Body. Understand their values, mission, and the luxury services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents and guests. Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. This will demonstrate your ability to maintain the 5* experience they expect.
✨Highlight Your Fitness Knowledge
Since the role involves fitness assessments and group exercise classes, brush up on your fitness knowledge. Be ready to discuss your qualifications and how you've applied them in previous roles. Mention any specific experiences that relate to luxury environments to align with their standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about career progression, training opportunities, and the company culture. This shows you're serious about your future with them and helps you gauge if it's the right fit for you.