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- Tasks: Support the Club Manager in delivering a 5-star experience and oversee daily operations.
- Company: Educated Body, a luxury health and fitness company with exciting growth opportunities.
- Benefits: Flexible hours, training support, and pathways to management or personal training careers.
- Why this job: Join a dynamic team and make a real impact in luxury leisure facilities.
- Qualifications: Fitness qualification (min level 2) and two years of industry experience required.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host:
- A Gym with unrivalled top of the range equipment
- A stunning Swimming Pool with a Sauna/Spa
- An extensive Group Exercise programme
- Personal Training
- Beauty Therapy rooms
- Areas for relaxation and wider wellbeing services
We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.
Your role
The job of Duty Manager is to support the Club Manager in delivering a 5* experience for the residents, guests and external contractors at the development. The role entails a blend of operational, fitness and customer service duties.
Operational: Opening or closing the facility overseeing the day to day running of the facility including health and safety checks, pool testing, ensuring exceptional brand standards are being met.
Fitness: Taking customers through fitness assessments, prescribing exercise programmes, instructing group exercise classes and picking up interest for personal training to instruct when off shift.
Customer service: Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you're always at your best and exceeding expectations!
This unique hybrid position of Duty Manager / Personal Trainer offers two stable career pathways, one is leisure management and the other is to have a really successful PT client base - both equally as available from this position! We are currently able to offer 2 part time positions from 24 hours per week. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.
Qualifications And Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn. If this sounds of interest, please apply today!
Duty Manager - West London employer: Educated Body
Contact Detail:
Educated Body Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - West London
✨Tip Number 1
Network like a pro! Reach out to current employees at Educated Body on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Duty Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fitness management. Think about how you would handle specific scenarios in a luxury environment. We want you to shine, so show off your knowledge and passion!
✨Tip Number 3
Dress to impress! Since you're applying for a role in a luxury setting, make sure your outfit reflects that. A smart appearance shows that you understand the brand's standards and are ready to represent them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and genuinely interested in joining the team at Educated Body.
We think you need these skills to ace Duty Manager - West London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us see your enthusiasm for the fitness industry shine through! Share any personal experiences or achievements that highlight your commitment to health and wellness.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Duty Manager role. Highlight your relevant experience in luxury environments and how you can contribute to delivering a 5* experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Educated Body!
How to prepare for a job interview at Educated Body
✨Know the Company Inside Out
Before your interview, take some time to research Educated Body. Understand their values, the luxury services they offer, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents and guests. Prepare examples from your past experiences where you've delivered exceptional customer service, especially in high-pressure situations. Highlight how you managed relationships and exceeded expectations.
✨Demonstrate Your Fitness Knowledge
Since the role involves fitness assessments and group exercise classes, brush up on your fitness knowledge. Be ready to discuss your experience with fitness programmes and how you can contribute to the health and wellness of the clients at the facility.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and the expectations for the Duty Manager role. This shows that you're not just interested in the job, but also in how you can grow within the company.