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- Tasks: Lead a luxury health club, ensuring top-notch customer service and operational excellence.
- Company: Join Educated Body, a fast-growing health and fitness company in Central London.
- Benefits: Enjoy career progression, holiday pay, your birthday off, and a vibrant social calendar.
- Why this job: Be part of a dynamic team, making a real impact in luxury fitness environments.
- Qualifications: Fitness qualification, 2 years experience, and a passion for delivering 5-star service.
- Other info: Great opportunities for personal growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!
Benefits- Career progression and learning opportunities
- A stunning work environment
- Holiday, pension and your birthday off!
- Contracted hours with the opportunity to increase your earnings by personal training
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host a gym with unrivalled top‐of‐the‐range equipment, a stunning swimming pool with a sauna/spa, an extensive group exercise programme, personal training, beauty therapy rooms, areas for relaxation and wider wellbeing services. We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast‐growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team.
Your role
We are looking for an experienced Club Manager to operate one of our most prestigious sites in London. The club features state‐of‐the‐art gym, swimming pool and health suite. As the Club Manager, you will be responsible for the delivery of the highest levels of customer service to all members.
Responsibilities- Take responsibility for all operational aspects of the Club including quality, development, customer service, organising external practitioners, treatments and personal training, maintenance & health and safety.
- Ensure the service level performance of the club, implementing finance and control procedures.
- First point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Work with high net worth individuals, their management team and your colleagues within the leisure team.
- Build and maintain good relationships with clients and suppliers.
- Source new business opportunities by targeting new markets or new demographics.
- Improve the quality of customer service and customer satisfaction.
- Prepare and review standard procedural documents for daily operations and ensure all health and safety procedures are being met.
- Review periodic reports and adjust operations to better meet company goals.
- Achieve growth and hit sales targets.
- Take customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift.
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake.
Most importantly, you will need all the traits that make you destined for greatness! We want managers that lead and inspire their team, go above and beyond delivering 5* service and standards whilst holding strong relationships with all key stakeholders. If this sounds of interest, please apply today!
Club Manager - Central London employer: Educated Body
Contact Detail:
Educated Body Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager - Central London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local fitness groups, or even hit up social media platforms like LinkedIn to find connections that can help you land that Club Manager role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for fitness and customer service shine through. Share stories about how you've gone above and beyond for clients in the past – it’ll make you memorable!
✨Tip Number 3
Research the company inside out. Know Educated Body’s values, their approach to customer service, and what makes them tick. This will not only impress them but also help you tailor your answers to fit their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Educated Body.
We think you need these skills to ace Club Manager - Central London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but a career where you can grow and make a difference!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in luxury environments or customer service. We love seeing how your background aligns with our values and the role of Club Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Educated Body
✨Know the Company Inside Out
Before your interview, take some time to research Educated Body. Understand their values, mission, and the luxury health club experience they aim to provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Club Manager, delivering top-notch customer service is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you’ve handled difficult situations or improved customer satisfaction in previous roles.
✨Demonstrate Leadership Qualities
They’re looking for someone who can lead and inspire a team. Think of specific instances where you’ve successfully managed a team or project. Be ready to discuss your leadership style and how you motivate others to achieve their best.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and expectations for the Club Manager role. This shows that you’re serious about the position and helps you determine if it’s the right fit for you.
