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- Tasks: Support the Club Manager in delivering a 5-star experience and oversee daily operations.
- Company: Educated Body, a luxury health and fitness company with exciting growth opportunities.
- Benefits: Flexible hours, training support, and pathways to management or personal training careers.
- Why this job: Join a dynamic team and make a real impact in luxury health clubs and spas.
- Qualifications: Fitness qualification (min level 2) and two years of industry experience required.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host a gym with unrivalled top of the range equipment, a stunning swimming pool with a sauna/spa, an extensive group exercise programme, personal training, beauty therapy rooms, areas for relaxation and wider wellbeing services. We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.
Your role
The job of Duty Manager is to support the Club Manager in delivering a 5* experience for the residents, guests and external contractors at the development. The role entails a blend of operational, fitness and customer service duties.
Responsibilities
- Operational: Opening or closing the facility overseeing the day to day running of the facility including health and safety checks, pool testing, ensuring exceptional brand standards are being met.
- Fitness: Taking customers through fitness assessments, prescribing exercise programmes, instructing group exercise classes and picking up interest for personal training to instruct when off shift.
- Customer service: Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
This unique hybrid position of Duty Manager / Personal Trainer offers two stable career pathways, one is leisure management and the other is to have a really successful PT client base - both equally as available from this position! We are currently recruiting for a 16 hours per week position. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.
Qualifications And Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- R L S S Emergency Responder qualified or willing to undertake
- Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn.
If this sounds of interest, please apply today!
Duty Manager - Woolwich employer: Educated Body
Contact Detail:
Educated Body Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Woolwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local fitness groups, or even hit up social media platforms. The more people you know, the better your chances of landing that Duty Manager role!
✨Tip Number 2
Show off your skills! If you’ve got a fitness qualification and experience, don’t be shy about it. During interviews, share specific examples of how you've delivered top-notch customer service or managed operations in previous roles. We want to see your passion shine through!
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so highlight your willingness to take on different hours. Show that you’re ready to jump in whenever needed, whether it’s an early start or a late finish. Flexibility is key in this fast-paced environment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, don’t wait—submit your application today and let’s get you started on this exciting journey!
We think you need these skills to ace Duty Manager - Woolwich
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us see your enthusiasm for the fitness industry shine through! Share any personal experiences or achievements that highlight your commitment to health and wellness. We love candidates who are genuinely excited about what they do!
Tailor Your Application: Make sure to customise your application to fit the Duty Manager role. Highlight relevant experience in luxury environments and customer service. We want to know how your skills align with our mission of delivering a 5* experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Educated Body
✨Know the Company Inside Out
Before your interview, take some time to research Educated Body. Understand their values, the luxury services they offer, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents and guests. Prepare examples from your past experiences where you've delivered exceptional customer service, especially in high-pressure situations. Highlight how you managed relationships and exceeded expectations.
✨Demonstrate Your Fitness Knowledge
Since this role involves fitness assessments and group exercise classes, brush up on your fitness knowledge. Be ready to discuss your experience with fitness programmes and how you can contribute to the health and wellbeing of clients. Mention any specific training or certifications that are relevant.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about potential situations you might face as a Duty Manager and how you would address them. This will show your readiness for the role and your proactive mindset.
