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- Tasks: Support the Club Manager in delivering a 5-star experience and oversee daily operations.
- Company: Educated Body, a luxury health and fitness company with exciting growth opportunities.
- Benefits: Flexible hours, training support, and pathways to management or personal training careers.
- Why this job: Join a dynamic team and make a real impact in luxury leisure facilities.
- Qualifications: Fitness qualification (min level 2) and two years of industry experience required.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host:
- A Gym with unrivalled top of the range equipment
- A stunning Swimming Pool with a Sauna/Spa
- An extensive Group Exercise programme
- Personal Training
- Beauty Therapy rooms
- Areas for relaxation and wider wellbeing services
We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.
Your role
The job of Duty Manager is to support the Club Manager in delivering a 5* experience for the residents, guests and external contractors at the development. The role entails a blend of operational, fitness and customer service duties.
Operational: Opening or closing the facility overseeing the day to day running of the facility including health and safety checks, pool testing, ensuring exceptional brand standards are being met.
Fitness: Taking customers through fitness assessments, prescribing exercise programmes, instructing group exercise classes and picking up interest for personal training to instruct when off shift.
Customer service: Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
This unique hybrid position of Duty Manager / Personal Trainer offers two stable career pathways, one is leisure management and the other is to have a really successful PT client base - both equally as available from this position! We are currently able to offer 2 part time positions from 24 hours per week. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.
Qualifications And Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn. If this sounds of interest, please apply today!
Duty Manager - West London employer: Educated Body
Contact Detail:
Educated Body Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - West London
✨Tip Number 1
Network like a pro! Reach out to people in the fitness and leisure industry, especially those who work at Educated Body or similar companies. Attend local fitness events or workshops to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fitness and customer service shine through. Share stories about how you've gone above and beyond for clients in the past – it’ll help you stand out!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a friendly email expressing your enthusiasm. It shows initiative and can keep you on the radar of hiring managers.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions. Think about how you would handle various situations in a luxury health club setting, and practice your responses to demonstrate your problem-solving skills.
We think you need these skills to ace Duty Manager - West London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us see your enthusiasm for the fitness industry shine through! Share any personal experiences or achievements that highlight your commitment to health and wellness.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in luxury environments and customer service, as we want to know how you can contribute to our 5* experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experience without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Educated Body!
How to prepare for a job interview at Educated Body
✨Know the Company Inside Out
Before your interview, take some time to research Educated Body. Understand their values, the luxury services they offer, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents and guests. Prepare examples from your past experiences where you've delivered exceptional customer service, especially in high-pressure situations. Highlight how you went above and beyond to meet client expectations.
✨Demonstrate Your Fitness Knowledge
Since this role involves fitness assessments and group classes, brush up on your fitness knowledge. Be ready to discuss your experience with exercise programming and any relevant qualifications. You might even want to prepare a brief outline of a fitness class you could lead!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in the Duty Manager role. This shows that you're not just interested in the job, but also in how you can grow within the company.
