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- Tasks: Support clients by managing progress reports and handling enquiries.
- Company: Join a dynamic organisation focused on innovative training solutions in construction and automotive industries.
- Benefits: Enjoy a collaborative work environment with opportunities for personal development and networking.
- Why this job: Be part of a mission-driven team that prioritises learner experiences and industry connections.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Opportunity to represent the company at events and develop valuable professional relationships.
The predicted salary is between 28800 - 43200 £ per year.
We are delighted to be supporting one of our clients to source for a Client Support Consultant to join their team based in East Yorkshire. The provider prides themselves on having a strong connection to industry, with the founders of the organisation coming from senior construction and automotive roles where they saw the training that staff and apprenticeships undertook was lacking in developing real skills for industry. From this, the client's organisation was created and their mission is to build high quality and innovative solutions for businesses by putting learner experiences at the forefront of their work.
The role will support the sales/account management team in maintaining strong relationships with clients by assisting with the collation of progress reports, handling new enquiries and supporting existing clients with ad hoc queries. Working closely with the Delivery, Quality & Recruitment Teams to ensure an effective partnership between all departments.
Key Responsibilities:- To develop and maintain good working relationships with staff, learners and key stakeholders of the organisation to support the company to deliver its targets and objectives.
- To create and manage progress reports for clients using various learner management systems which can sometimes be to tight deadlines.
- To participate in meetings and team activities.
- To offer general administration support as directed by the Head of Partnerships to the Sales/Account Management department.
- Work closely and develop strong relationships with the Delivery, Quality and Recruitment teams.
- Review and monitor learner progress raising any concerns to the Head of Partnerships.
- Support with client relationship management.
- Assist with handling new enquiries.
- Assist with presentations/meetings promoting apprenticeships to both clients and potential learners.
- Where needed, support the wider team with the onboarding of new apprentices.
- Attend events when needed to represent the organisation.
- To represent and promote the company both internally and externally acting as an ambassador for business development attending meetings and events as necessary.
- To ensure that customers receive an excellent customer service experience in all dealings with the company.
- To actively promote and act at all times in accordance with company policies e.g. including but not limited to, health and safety, equality & diversity and safeguarding.
- Maintain CPD as appropriate with the role maintaining awareness of industry occupational development and update skills through staff development.
Client Support Consultant employer: Educated Appointments
Contact Detail:
Educated Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Consultant
✨Tip Number 1
Familiarise yourself with the construction and automotive industries, as understanding these sectors will help you connect better with clients. Research current trends and challenges in these fields to demonstrate your knowledge during interviews.
✨Tip Number 2
Develop strong communication skills, both verbal and written. As a Client Support Consultant, you'll need to convey information clearly and effectively, especially when creating progress reports or handling client queries.
✨Tip Number 3
Network with professionals in the training and apprenticeship sectors. Attend industry events or join relevant online forums to build connections that could lead to job opportunities or valuable insights about the role.
✨Tip Number 4
Showcase your ability to work collaboratively by sharing examples of past experiences where you've successfully partnered with different teams. Highlighting your teamwork skills will be crucial, as this role involves working closely with various departments.
We think you need these skills to ace Client Support Consultant
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Support Consultant position. Understand the key responsibilities and generic responsibilities outlined, as this will help you tailor your application to highlight relevant skills and experiences.
Tailor Your CV: Make sure your CV reflects your experience in client support, administration, and relationship management. Use specific examples that demonstrate your ability to maintain strong relationships with clients and manage progress reports effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting clients and your understanding of the training industry. Mention how your background aligns with the company's mission to develop high-quality solutions and learner experiences.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and teamwork. Mention any experience you have with learner management systems or handling enquiries, as these are crucial for the role.
How to prepare for a job interview at Educated Appointments
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Relationship-Building Skills
As a Client Support Consultant, strong relationship management is key. Prepare examples from your past experiences where you've successfully built and maintained relationships with clients or stakeholders. This will highlight your suitability for the role.
✨Be Ready to Discuss Progress Reporting
Since the role involves creating and managing progress reports, be prepared to discuss your experience with learner management systems or similar tools. Highlight any relevant skills you have in data analysis and reporting, as this will be crucial for the position.
✨Showcase Your Teamwork Abilities
The job requires collaboration with various teams, so be ready to talk about your experience working in a team environment. Share specific examples of how you've contributed to team success and how you handle challenges within a group setting.
