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- Tasks: Support clients by managing progress reports and handling enquiries.
- Company: A dynamic organisation focused on innovative training solutions in construction and automotive sectors.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and networking.
- Why this job: Join a mission-driven team that prioritises learner experiences and fosters strong industry connections.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key!
- Other info: Opportunity to represent the company at events and engage with diverse stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
We are delighted to be supporting one of our clients to source for a Client Support Consultant to join their team based in East Yorkshire. The provider prides themselves on having a strong connection to industry, with the founders of the organisation coming from senior construction and automotive roles where they saw the training that staff and apprenticeships undertook was lacking in developing real skills for industry. From this, the client's organisation was created and their mission is to build high quality and innovative solutions for businesses by putting learner experiences at the forefront of their work.
The role will support the sales/account management team in maintaining strong relationships with clients by assisting with the collation of progress reports, handling new enquiries and supporting existing clients with ad hoc queries. Working closely with the Delivery, Quality & Recruitment Teams to ensure an effective partnership between all departments.
Key Responsibilities:- To develop and maintain good working relationships with staff, learners and key stakeholders of the organisation to support the company to deliver its targets and objectives.
- To create and manage progress reports for clients using various learner management systems which can sometimes be to tight deadlines.
- To participate in meetings and team activities.
- To offer general administration support as directed by the Head of Partnerships to the Sales/Account Management department.
- Work closely and develop strong relationships with the Delivery, Quality and Recruitment teams.
- Review and monitor learner progress raising any concerns to the Head of Partnerships.
- Support with client relationship management.
- Assist with handling new enquiries.
- Assist with presentations/meetings promoting apprenticeships to both clients and potential learners.
- Where needed, support the wider team with the onboarding of new apprentices.
- Attend events when needed to represent the organisation.
- To represent and promote the company both internally and externally acting as an ambassador for business development attending meetings and events as necessary.
- To ensure that customers receive an excellent customer service experience in all dealings with the company.
- To actively promote and act at all times in accordance with company policies e.g. including but not limited to, health and safety, equality & diversity and safeguarding.
- Maintain CPD as appropriate with the role maintaining awareness of industry occupational development and update skills through staff development.
Client Support Consultant employer: Educated Appointments
Contact Detail:
Educated Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Consultant
✨Tip Number 1
Familiarise yourself with the construction and automotive industries, as understanding these sectors will help you connect better with clients. Research current trends and challenges in these fields to demonstrate your knowledge during interviews.
✨Tip Number 2
Build your communication skills, as this role requires maintaining strong relationships with clients and internal teams. Practice active listening and clear articulation to ensure you can effectively support client needs and collaborate with colleagues.
✨Tip Number 3
Get comfortable with learner management systems, as you'll be creating and managing progress reports. Familiarity with these tools will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the education and training sector. Attend relevant events or join online forums to connect with others who share your interests. This can lead to valuable insights and potentially even job referrals.
We think you need these skills to ace Client Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and generic responsibilities. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client support, administration, or relationship management. Use specific examples to demonstrate your ability to maintain strong relationships and manage progress reports.
Showcase Your Skills: Make sure to mention any relevant skills such as communication, organisation, and teamwork. Since the role involves working closely with various teams, highlight your ability to collaborate effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position and how you can contribute to the company's mission. Be sure to express your enthusiasm for supporting clients and improving learner experiences.
How to prepare for a job interview at Educated Appointments
✨Know the Company and Its Mission
Before your interview, take some time to research the company’s background and its mission. Understanding their focus on learner experiences and innovative solutions will help you align your answers with their values.
✨Demonstrate Relationship-Building Skills
Since the role involves maintaining strong relationships with clients and stakeholders, be prepared to share examples of how you've successfully built and maintained professional relationships in the past.
✨Showcase Your Administrative Skills
The job requires managing progress reports and providing administrative support. Highlight your organisational skills and any experience you have with learner management systems or similar tools during the interview.
✨Prepare for Client Interaction Scenarios
Think about potential client queries or scenarios you might face in this role. Practising your responses will help you feel more confident when discussing how you would handle various situations.
