Employer: Case-UK Location: Suite 1, Triangle Building Centre,Triangle Business Park,CF48 4TQ,United Kingdom. View on map Pay: £19,500 per year Hours of work: 31-40 hours per week Training provider: Educ8 Level: Foundation Apprenticeship (Level 2) Sector: Business and Management Pathway: Business Administration Possible start date: 23 November 2026 Closing date: 13 November 2026 Positions available: 1 Vacancy ID: 7264
You will work as part of a team of five who will receive telephone calls and registration cards from expectant parents for accurate processing to the Baby Bundle system. Where data is absent, the parent will be contacted to complete the registration.
Parents will call the helpline with a range of queries and a willingness to learn about the Baby Bundle initiative is essential.
You will also manage telephone calls from midwives, health professionals and social workers.
You will report to the Baby Bundle Team Lead.
Additional information
Full training on systems will be provided to the right candidate.
- 22 days annual leave, plus bank holidays + birthday off + Christmas wellbeing day
Requirements
Skills
Ability to communicate confidently in Welsh (speaking and writing) where Welsh is the customers’ preferred language.
Ability to work as part of a team
Fast, accurate data entry skills
Excellent attention to detail
Organised and ability to multitask
Excellent telephone manner
Good communication skills at all levels and an empathetic nature
MS Office Skills
Flexible attitude
Bring to the front any matters of concern as they arise
Language
Welsh Spoken Skills: Yes Welsh Written Skills: Yes
Training provider: Educ8
Training provider course: Business Administration Level 2
About the employer
Employer: Case-UK Location: Suite 1, Triangle Building Centre,Triangle Business Park,CF48 4TQ,United Kingdom. View on map Pay: £19,500 per year Hours of work: 31-40 hours per week Training provider: Educ8 Level: Foundation Apprenticeship (Level 2) Sector: Business and Management Pathway: Business Administration Possible start date: 23 November 2026 Closing date: 13 November 2026 Positions available: 1 Vacancy ID: 7264
Connor.Tierney@case-uk.co.uk
Duties
You will work as part of a team of five who will receive telephone calls and registration cards from expectant parents for accurate processing to the Baby Bundle system. Where data is absent, the parent will be contacted to complete the registration.
Parents will call the helpline with a range of queries and a willingness to learn about the Baby Bundle initiative is essential.
You will also manage telephone calls from midwives, health professionals and social workers.
You will report to the Baby Bundle Team Lead.
Additional information
Full training on systems will be provided to the right candidate.
- 22 days annual leave, plus bank holidays + birthday off + Christmas wellbeing day
Requirements
Skills
Ability to communicate confidently in Welsh (speaking and writing) where Welsh is the customers’ preferred language.
Ability to work as part of a team
Fast, accurate data entry skills
Excellent attention to detail
Organised and ability to multitask
Excellent telephone manner
Good communication skills at all levels and an empathetic nature
MS Office Skills
Flexible attitude
Bring to the front any matters of concern as they arise
Qualifications
No minimum requirements.
Language
Welsh Spoken Skills: Yes Welsh Written Skills: Yes
Course details
Training provider: Educ8 Training provider course: Business Administration Level 2
About the employer
Case-UK
Suite 1, Triangle Building Centre,Triangle Business Park,CF48 4TQ,United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
The successful candidate will be notified of interview as appropriate.
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