At a Glance
- Tasks: Be the friendly voice for clients, providing support via phone and email.
- Company: Join a diverse and welcoming team at eduFOCUS.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive work environment.
- Other info: Opportunities to attend events and grow your career in a dynamic setting.
- Why this job: Make a real difference by helping clients and building relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
eduFOCUS has an excellent opportunity for a Customer Service Advisor to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact for existing and prospective clients.
Fantastic company benefits include:
- Competitive Salary: £25,000 - £30,000 per annum (depending on experience)
- Contract: Full-time, permanent position, office based only.
- Holiday: 28 days annual leave plus bank holidays
- Hours: 35 hours per week (Monday - Friday)
About the role:
As our Customer Service Advisor, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our clients.
Customer Service Advisor in Suffolk employer: EDU Focus
eduFOCUS is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for individuals seeking meaningful employment. With competitive salaries, generous holiday allowances, and opportunities for professional growth, employees are encouraged to thrive in their roles while enjoying a balanced work-life environment in the picturesque setting of Woodbridge, Suffolk.
