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For Companies At a Glance
- Tasks: Help clients succeed with our EVOLVE solution and build strong relationships.
- Company: Join eduFOCUS, a leading provider in the education sector.
- Benefits: Enjoy a competitive salary, 28 days holiday, and professional development opportunities.
- Why this job: Make a real impact by ensuring clients have a positive experience.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Be part of a supportive team with great career progression.
The predicted salary is between 24000 - 36000 £ per year.
eduFOCUS are looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk, in this full-time, office-based permanent position.
Why eduFOCUS:
eduFOCUS is a leading provider of EVOLVE, the industry-standard Trip, Club, and Activity management solution, used by more than 240 Borough and County Councils / Multi-Academy Trusts and over 21,000 schools, academies, and colleges across the UK and beyond. We pride ourselves on a supportive, friendly, and collaborative team environment where staff are encouraged to share ideas, learn, and develop. Most of our employees have been with us for many years, reflecting the positive, engaging, and motivating culture we maintain.
Fantastic company benefits include:
- Competitive Salary: £30,000 per annum (depending on experience)
- Holiday: 28 days annual leave plus bank holidays
- Additional: Opportunities for professional development, career progression, supportive and friendly team environment.
About the role:
As a Customer Success Consultant, you will ensure that eduFOCUS clients have a positive experience with our EVOLVE solution. While there is an element of sales involved, this is a consultative role focused on building strong relationships and guiding clients to make informed decisions.
Customer Success Consultant in Ipswich employer: EDU Focus
Contact Detail:
EDU Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at eduFOCUS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching eduFOCUS and their EVOLVE solution. Knowing the ins and outs of what they offer will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your consultative skills! Role-play common customer scenarios with a friend. This will help you feel more confident in demonstrating how you'd build relationships with clients during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the eduFOCUS team.
We think you need these skills to ace Customer Success Consultant in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Consultant role. Highlight any relevant experience in client relations or consultative sales to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our supportive team environment at eduFOCUS.
Showcase Your Communication Skills: As a Customer Success Consultant, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and build relationships, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EDU Focus
✨Know Your Product Inside Out
Before the interview, make sure you understand eduFOCUS and its EVOLVE solution. Familiarise yourself with how it benefits schools and councils. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Customer Success Consultant, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will highlight your consultative approach and ability to connect with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations with clients. Think about potential challenges clients might face with the EVOLVE solution and how you would guide them through these. Practising these scenarios can give you an edge.
✨Emphasise Your Team Spirit
eduFOCUS values a collaborative team environment. Be ready to discuss how you work well in teams and contribute to a positive workplace culture. Share examples of how you've supported colleagues or contributed to team success in previous roles.
