At a Glance
- Tasks: Be the friendly face of our team, helping clients with their queries and ensuring their success.
- Company: Join eduFOCUS, a vibrant and supportive company dedicated to customer satisfaction.
- Benefits: Enjoy a full-time role with competitive pay and a friendly work environment.
- Other info: Join a growing team in a dynamic office setting in Woodbridge, Suffolk.
- Why this job: Make a real difference in clients' lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact' for existing and prospective clients.
Fantastic company benefits include
- Competitive Salary:£25,000 - £30,000 per annum (depending on experience)
- Contract: Full-time, permanent position, office based only.
- Holiday: 28 days annual leave plus bank holidays
- Hours: 35 hours per week (Monday - Friday)
About the role
As our Customer Service Consultant, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our clients and partners.
Key Responsibilities:
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with eduFOCUS.
- Manage client records, orders and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.
About You
As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels and make a positive contribution to our relaxed but hard-working office environment. You'll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. We offer the highest level of friendly and efficient customer service and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge, as this role is solely office based.
About eduFOCUS:
eduFOCUS is a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools and colleges, and trusted by over 23,000 educational establishments, we offer digital solutions tailored to the operational needs of the education sector. Most of our staff have been with us for many years and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork, everyone works closely together sharing ideas and assisting each other in different areas of the business.
If you have the skills, experience and enthusiasm to be the right fit for our Customer Service Consultant role at eduFOCUS, we'd love to hear from you!
To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.
Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.
If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.
No recruitment agencies please.
Additional keywords: Customer Service Consultant, Customer Service Advisor, Customer Support Advisor, Client Support, Customer Success, Customer Experience, Technical Support, First Line Support, Software Support, IT Support, Helpdesk Support, Customer Relations, Administration, Client Relationship Management, CRM Systems, Education Software, EdTech, SaaS Support, Client Onboarding, Troubleshooting, Service Delivery, Customer Care.
This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details, please see email correspondences on receipt of your application.
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Customer Service Consultant in Ipswich employer: EDU Focus
eduFOCUS is an exceptional employer that fosters a vibrant and friendly work culture, making it an ideal place for those seeking meaningful employment. Located in the picturesque town of Woodbridge, Suffolk, employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive benefits. Joining our team means being part of a company that values its people and encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Ipswich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at eduFOCUS. A personal connection can really give you an edge in landing that Customer Service Consultant role.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your personality! When you get the chance to chat with the team, let your enthusiasm shine through. We love a friendly vibe, so don’t be afraid to be yourself and show us why you’d fit right in at eduFOCUS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at eduFOCUS.
We think you need these skills to ace Customer Service Consultant in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Consultant role. Highlight relevant experience and skills that match what we’re looking for, like communication and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our vibrant team at eduFOCUS.
Showcase Your Personality:We love a friendly vibe! Don’t be afraid to let your personality shine through in your application. We want to see the real you and how you’d fit into our friendly team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at EDU Focus
✨Know the Company Inside Out
Before your interview, take some time to research eduFOCUS. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Communication Skills
As a Customer Service Consultant, strong communication is key. During the interview, practice clear and concise responses. Don’t hesitate to ask for clarification if you don’t understand a question; it shows you’re engaged and want to provide the best answer.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re proactive and genuinely interested in the position.
