Hours: 37 Hours per Week, 52 weeks per year
Salary: Approx £31,049 - £32,252
Full Address: The Conway Outdoor Education Centre, Anglesey, LlanfairPG, LL61 6DJ
Edsential is seeking a dedicated and enthusiastic Centre Experience Coordinator to ensure that all guests visiting the Conway Centre enjoy an exceptional customer journey from arrival to departure. This role acts as the primary customer-facing coordination point within our residential centre, facilitating effective communication and support across various departments to create a seamless experience for schools and other centre users.
Key Responsibilities:
- Coordinate all guest arrivals and departures to guarantee a professional, welcoming, and efficient experience.
- Serve as the primary point of contact for group leaders during their stay, developing positive relationships and responding promptly to inquiries and concerns.
- Collaborate closely with Operations, Outdoor Education, Facilities, and Catering teams to ensure all aspects of the guest experience are well-coordinated and meet our high service standards.
- Assist in maintaining safeguarding processes by recording and reporting concerns appropriately, and supporting incident investigations as needed.
- Collect and analyse customer feedback to identify trends and areas for improvement, working with management to develop actionable plans.
- Promote a culture of outstanding customer service across all departments and act as an ambassador for the Edsential and the Conway Centre's values.
Ideal Candidate:
- Proven experience in a customer service or coordination role, ideally within a residential or educational setting.
- Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of visitors.
- Strong organisational abilities and attention to detail, ensuring effective coordination across multiple departments.
- Capable of resolving issues quickly and efficiently, with a proactive approach to customer care.
- Understanding of safeguarding principles and health and safety protocols in a residential environment.
- A passion for delivering exceptional experiences and a commitment to fostering a positive and welcoming atmosphere.
What benefits do you get in return?
- Access to benefits including retail and leisure discounts, Cycle to Work Scheme.
- Support to prioritise your health and wellbeing with dedicated 24/7 wellbeingprogrammes and a wellbeing team
- Secure Future retirement income through the local government pension scheme
- A friendly and supportive team
- Ongoing training and development opportunities
We take pride in training and inducting our employees, so everyone has the skills they require to successfully carry out their role. In return, we want your commitment to work hard and to make a big difference!
Edsential regard safeguarding with the highest priority, therefore successful applicants will be subject to relevant pre-employment checks and enhanced DBS.
Please note for all catering and cleaning vacancies the jobs will be closed once a suitable applicant has been interviewed.
Centre Experience Coordinator employer: Edsential Community Interest Company
Edsential Community Interest Company is an exceptional employer, offering a supportive work environment that prioritises staff wellbeing and professional development. With flexible hours and a term-time contract, employees enjoy a healthy work-life balance while contributing to the community by providing nutritious meals to pupils at Christ Church Primary School. The company also offers valuable benefits such as training, pension contributions, and staff discounts, making it a rewarding place to work.
Contact Details:
Edsential Community Interest Company Recruitment Team
