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- Tasks: Coordinate engineer attendance and manage customer communications in a dynamic environment.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security and Building Services.
- Benefits: Flexible working hours, supportive team culture, and opportunities for personal growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and client satisfaction.
- Why this job: Be the vital link between engineers and customers, making a real difference every day.
- Qualifications: Strong communication skills, excellent organisation, and ability to handle multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.
We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients' needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the Area Co-ordinator will be responsible for their area (North/Midlands/South) and the duties are as follows:
- Attend engineer planning meetings where required
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues
- Point of contact for engineers
- Log calls via phone/email where required
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
- Dispatch engineers on a daily basis to cover callouts
- Book in works with customers and re-plan where required
- Ensure all engineers' calls have been sent to their PDAs
- React where necessary to any requests from other members of the EDSB team
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help
- Provide information to customers when requested
- Liaise with contractors and co-ordinate where necessary on works being carried out
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers
- Always use EDSB shared mailboxes for communication, not personal email addresses
Required Skills:
- The ability to communicate confidently with people at all levels
- Able to work under pressure to maintain deadlines
- Excellent organisation, written and numerical skills
- Excellent timekeeping and time management skills
- Self-motivated and able to work both in a team and using your own initiative
- Clear communicator with a good telephone manner
- Ability to deal with multiple priorities with a structured and organised approach
- To be flexible enough to adapt to the reactive environment of the role
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.
Engineer Attendance - Area Co-ordinator in Yorkshire employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance - Area Co-ordinator in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals to join our team. Keep an eye on our listings and make sure your application stands out!
We think you need these skills to ace Engineer Attendance - Area Co-ordinator in Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Co-ordinator role. Highlight your relevant experience in communication, organisation, and time management, as these are key skills we’re looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues or managed multiple priorities. We want to see that you can think on your feet and adapt to a reactive environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EDSB Ltd
✨Know the Company Inside Out
Before your interview, make sure you research EDSB Compliance Solutions thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Area Co-ordinator, you'll need to communicate confidently with various stakeholders. Prepare examples from your past experiences where you've successfully resolved issues or liaised with different teams. Practising clear and concise communication will be key.
✨Demonstrate Your Organisational Skills
Given the nature of the role, being organised is crucial. Bring along a structured plan or example of how you've managed multiple priorities in the past. This could be a project timeline or a scheduling tool you've used to keep everything on track.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like dispatching engineers or dealing with customer requests. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and adaptability.